English Call Center

Concentrix; Kota Yogyakarta; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Concentrix in Yogyakarta, Indonesia is seeking a Customer Service Agent to be the face of the brand, handling inquiries with professionalism and empathy. You will follow performance standards, resolving issues while identifying opportunities to offer additional products or services.

Responsibilities include handling inquiries via email, chat, and phone in English (min B2), listening to needs, documenting interactions, and maintaining product knowledge to provide expert guidance.

Qualifications

• Diploma or Bachelor's degree required.
• Good proficiency in English, minimum B2.
• Strong attention to detail, patience, and problem-solving skills.
• Fresh graduates welcome to apply.
• Experience as a Customer Service Agent is a plus.

Responsibilities

• Handle customer inquiries via email, chat, and/or phone.
• Listen attentively to understand customer needs and clarify requirements.
• Demonstrate empathy and patience to build positive connections with customers.
• Maintain understanding of client products and services to provide expert guidance.
• Track and document all customer interactions in the database with high attention to detail.
• Participate in activities to boost customer satisfaction and business performance.
• Proactively offer additional products or services to enhance the customer experience.

Skills

Customer service

Communication skills

Empathy

Problem solving

Education

Diploma/Bachelor's degree

Job description

In this role, you will be the face of our brand, handling customer interactions with professionalism and empathy. You will ensure that every customer's needs are met according to our performance standards (KPIs) while identifying opportunities to offer helpful additional products or services.

Job Descriptions:

• Handle customer inquiries via email, chat, and/or phone in English
• Listen attentively to understand customer needs, clarify requirements, and use decision-support tools to provide accurate resolutions.
• Demonstrate empathy and patience in all situations to build positive connections with customers.
• Maintain a solid understanding of client products and services to provide expert guidance.
• Track and document all customer interactions in our database with high attention to detail.
• Participate in activities designed to boost customer satisfaction and overall business performance.
• Proactively offer additional products or services that benefit the customer's experience.

Requirements:

• Diploma/Bachelor’s degree holder
• Prior work experience as a Customer Service Agent/Call Support Agent is a plus. Fresh graduates are welcomed to apply.
• Good proficiency in English is a must, minimum B2 level.
• Strong attention to detail, patience, and problem-solving skills