German & English Customer Expert | Onsite Support

Teleperformance; Jakarta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Teleperformance is seeking a Customer Expert Specialist who can respond to inquiries via phone, email, or live chat from a German-speaking audience. The role emphasizes delivering excellent service, building lasting relationships, and accurately documenting interactions.

Onsite at RDTX Square, South Jakarta, immediate joining is available. Open to fresh graduates or experienced candidates with strong German and English communication, customer focus, multitasking ability, and teamwork.

Qualifications

• Fresh graduates or experienced candidates welcome.
• Strong communication in German and English.
• Customer-focused with adaptability to different situations.
• Fast learner with positive attitude and strong interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Bachelor's degree is an advantage.

Responsibilities

• Respond to customer inquiries through phone, email, or live chat.
• Understand concerns and provide excellent service to ensure satisfaction.
• Build positive relationships through professional communication.
• Deliver accurate information using tools and resources.
• Resolve issues and follow up until completion.
• Record interactions and maintain account documentation.
• Follow company procedures, standards, and policies.

Skills

German language

English language

Customer service

Multitasking

Teamwork

Fast learner

Education

Senior High School graduate

Bachelor's degree preferred

Tools

Microsoft Office

Salesforce CRM

Job description

Teleperformance is seeking a Customer Expert Specialist who can respond to inquiries via phone, email, or live chat from a German-speaking audience. The role emphasizes delivering excellent service, building lasting relationships, and accurately documenting interactions.

Onsite at RDTX Square, South Jakarta, immediate joining is available. Open to fresh graduates or experienced candidates with strong German and English communication, customer focus, multitasking ability, and teamwork.