GENERAL MANAGER

RESTAURANT; Kecamatan Ubud; On-site; IDR 223,200,000 - 279,000,000; Full time

Job summary

RESTAURANT in Bali seeks a General Manager for restaurant operations. The role focuses on monitoring FOH & BOH, service, kitchen, cleanliness, preparation, and workflow, ensuring standards are met.

You will oversee staff attendance, shift scheduling, productivity, and control costs while driving guest experiences and revenue opportunities. Collaboration with departments is essential to resolve issues and uphold SOPs and policies.

Responsibilities

• Coordinate with Kitchen, Service, HR, Finance, and other departments to resolve operational problems.
• Prepare and submit daily/weekly operational reports to management.
• Follow up on all action points until they are fully resolved.
• Ensure smooth coordination between departments and prevent operational conflicts or communication gaps.
• Support management in implementing new operational projects, processes, and improvements.
• Monitor daily sales performance and identify opportunities to improve revenue.
• Handle and resolve guest complaints and operational incidents.

Job description

Job Desk – GM Restaurant | Operational Monitoring

Monitor FOH & BOH operations, termasuk service, kitchen, cleanliness, preparation, dan workflow.

Monitor staff attendance, manpower allocation, shift schedule, and productivity.

Monitor food quality, service quality, guest experience, and operational standards.

Coordinate with Kitchen, Service, HR, Finance, and other departments to resolve operational problems.

Monitor stock, wastage, food cost, labor cost, and other operational expenses.

Monitor daily sales performance and identify opportunities to improve revenue.

Ensure all SOP, hygiene, safety, and company policies are properly implemented.

Handle and resolve guest complaints and operational incidents.

Monitor team performance and ensure managers/supervisors properly follow up on their responsibilities.

Identify operational risks before they become bigger issues and propose solutions to management.

Prepare and submit daily/weekly operational reports to management.

Follow up on all action points until they are fully resolved.

Ensure smooth coordination between departments and prevent operational conflicts or communication gaps.

Support management in implementing new operational projects, processes, and improvements.

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Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a general manager?
• Which of the following types of qualifications do you have?
• How many years experience in Operational Risk Management do you have?
• Do you have Restaurant Operations experience?

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