General Affair

GREEN ROSE HOTEL; Batam; Presencial; IDR 39.060.000 - 61.380.000; Jornada completa

Descripción de la vacante

Green Rose Hotel in Batam is seeking a Guest Relations Officer and Receptionist to warmly welcome guests, address inquiries, and support daily office tasks. You will interact with multiple departments to ensure smooth hotel operations and guest satisfaction.

The role emphasizes frontline service, teamwork, and administrative support. Training opportunities and a dynamic work environment are offered at Green Rose Hotel.

Formación

• Basic customer service skills.
• Ability to work in a team.
• Proficiency in Microsoft Word and Microsoft Office.
• Experience in administration is an added value.

Responsabilidades

• Receive guests directly.
• Serve guest needs with courtesy and professionalism.
• Assist in office administration management.
• Coordinate with other departments to ensure smooth hotel operations.
• Receive telephone calls.
• Provide information about hotel facilities.
• Maintain cleanliness and comfort of the reception area.

Conocimientos

Basic customer service

Teamwork

MS Word

MS Office

Administration experience

Herramientas

Microsoft Word

Microsoft Office

Descripción del empleo

As a Guest Relations Officer and Receptionist, you will be responsible for direct guest reception, serving guest needs with courtesy and professionalism, and assisting in office administration management. You will also coordinate with other departments to ensure smooth hotel operations.

Key responsibilities

• Receive guests directly
• Serve guest needs with courtesy and professionalism
• Assist in office administration management
• Coordinate with other departments to ensure smooth hotel operations
• Receive telephone calls
• Provide information about hotel facilities
• Maintain cleanliness and comfort of the reception area

About you

• Basic customer service skills
• Ability to work in a team
• Proficiency in Microsoft Word and Microsoft Office
• Experience in administration is an added value

About us

Green Rose Hotel is a star-rated hotel located in Batam Kota, Kepulauan Riau. We are known for friendly service, modern facilities, and a comfortable atmosphere for guests. We offer a dynamic work environment and opportunities to develop with a competent team.