Hotel Front Desk & Guest Relations Specialist

GREEN ROSE HOTEL; Batam; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Green Rose Hotel in Batam is seeking a Guest Relations Officer and Receptionist to warmly welcome guests, address inquiries, and support daily office tasks. You will interact with multiple departments to ensure smooth hotel operations and guest satisfaction.

The role emphasizes frontline service, teamwork, and administrative support. Training opportunities and a dynamic work environment are offered at Green Rose Hotel.

Qualifications

• Basic customer service skills.
• Ability to work in a team.
• Proficiency in Microsoft Word and Microsoft Office.
• Experience in administration is an added value.

Responsibilities

• Receive guests directly.
• Serve guest needs with courtesy and professionalism.
• Assist in office administration management.
• Coordinate with other departments to ensure smooth hotel operations.
• Receive telephone calls.
• Provide information about hotel facilities.
• Maintain cleanliness and comfort of the reception area.

Skills

Basic customer service

Teamwork

MS Word

MS Office

Administration experience

Tools

Microsoft Word

Microsoft Office

Job description

Green Rose Hotel in Batam is seeking a Guest Relations Officer and Receptionist to warmly welcome guests, address inquiries, and support daily office tasks. You will interact with multiple departments to ensure smooth hotel operations and guest satisfaction.

The role emphasizes frontline service, teamwork, and administrative support. Training opportunities and a dynamic work environment are offered at Green Rose Hotel.