General Administration & Collection Staff Citimall Ketapang

PT. NIRVANA WASTU PRATAMA (NWP Property – DKI Jakarta); Delta Pawan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

The Park Sawangan seeks a detail‑oriented General Operations Admin & Collections Officer to support daily mall operations and drive timely collections from tenants at Citimall Ketapang. You will maintain records, coordinate with departments, and deliver accurate reports to management.

Ideal candidates have a Bachelor’s degree, strong communication and negotiation skills, and proficiency with Microsoft Office. This role requires collaboration across teams in a fast-paced retail environment.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field preferred.
• Proven experience in an administrative or collections role, ideally in a retail or property management setting.
• Excellent communication and negotiation skills.
• Strong organizational abilities and attention to detail.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Manage and maintain records of mall operations, including tenant contracts, correspondence, and general documentation.
• Provide administrative support to the Operations Manager and coordinate with other departments.
• Handle office duties such as scheduling, filing, and responding to emails or calls related to mall operations.
• Tracks and manages collection schedules, ensuring timely rental and collection of other dues from tenants.
• Develop and maintain strong relationships with tenants to address collection issues effectively.
• Coordinate with the finance team to provide reports on collections and outstanding balances.
• Address tenant inquiries and issues promptly and professionally.
• Prepare regular reports for management on mall operations, tenant compliance, and collections status.
• Maintain accurate records of tenant agreements, financial transactions, and all related communications.
• Assist in ensuring all operations comply with safety and regulatory standards.
• Support mall events or promotional activities by coordinating logistics and ensuring adherence to mall policies.

Skills

Communication skills

Negotiation

Organization

Attention to detail

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

General Administration & Collection Staff Citimall Ketapang

We are seeking a detail-oriented and proactive General Operations Admin & Collections Officer to join our team at The Park Sawangan. This role is key to ensuring smooth daily mall operations, efficient administrative support, and timely collection of outstanding dues from tenants. The ideal candidate will be organized, have a strong sense of responsibility, and have excellent communication skills.

Key Responsibilities

Administrative Support

Manage and maintain records of mall operations, including tenant contracts, correspondence, and general documentation.

Provide administrative support to the Operations Manager and coordinate with other departments.

Handle office duties such as scheduling, filing, and responding to emails or calls related to mall operations.

Tracks and manages collection schedules, ensuring timely rental and collection of other dues from tenants.

Develop and maintain strong relationships with tenants to address collection issues effectively.

Coordinate with the finance team to provide reports on collections and outstanding balances.

Address tenant inquiries and issues promptly and professionally.

Reporting and Documentation

Prepare regular reports for management on mall operations, tenant compliance, and collections status.

Maintain accurate records of tenant agreements, financial transactions, and all related communications.

Compliance & Safety

Assist in ensuring all operations comply with safety and regulatory standards.

Support mall events or promotional activities by coordinating logistics and ensuring adherence to mall policies.

Requirements

Bachelor’s degree in Business Administration, Finance, or related field preferred.

Proven experience in an administrative or collections role, ideally in a retail or property management setting.

Excellent communication and negotiation skills.

Strong organizational abilities and attention to detail.

Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Ability to work collaboratively and independently in a fast-paced environment.