Frontline Visa Enquiries & Client Care Officer

ONE derland Enterprise; Denpasar; On-site; IDR 78,120,000 - 100,440,000; Full time

Job summary

ONE derland Enterprise in Bali, Indonesia seeks a dedicated Customer Service Officer to support the Migration team. You will manage visa inquiries, schedule consultations, and assist with application preparation while maintaining professional client communication and organised records.

Responsibilities include handling inquiries via email/phone/WhatsApp, coordinating consultations, and supporting administrative tasks and document checks. Fresh graduates are welcome to apply.

Qualifications

• Bachelor's degree (any major) required.
• Strong English communication skills, written and spoken.
• Customer-focused mindset with professional and empathetic approach.
• Good time management and multitasking abilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office and CRM systems.
• Positive attitude and willingness to learn.

Responsibilities

• Respond to enquiries and follow up with prospective clients promptly.
• Conduct initial eligibility assessments for visa enquiries.
• Schedule and coordinate client consultations and payments.
• Prepare consultation notes and assist with post-consultation follow-ups.
• Communicate professionally with clients via email, phone, WhatsApp, and live chat.
• Maintain client records in CRM and handle invoicing and reminders.
• Support Case Managers with document checks and form completion.
• Organise client documents and monitor deadlines.

Skills

English communication

Customer focus

Time management

Multitasking

Attention to detail

MS Office

CRM systems

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

ONE derland Enterprise in Bali, Indonesia seeks a dedicated Customer Service Officer to support the Migration team. You will manage visa inquiries, schedule consultations, and assist with application preparation while maintaining professional client communication and organised records.

Responsibilities include handling inquiries via email/phone/WhatsApp, coordinating consultations, and supporting administrative tasks and document checks. Fresh graduates are welcome to apply.