Front Office Receptionist (Mandarin Speaking) - Six Senses Bali

InterContinental Hotels Group; Provinsi Bali; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Six Senses Uluwatu Bali is seeking a Front Office Receptionist (Mandarin Speaking) to provide exceptional luxury guest service. You will greet guests, manage check-in/check-out, manage rates, upsell where suitable, and ensure accurate billing with a warm, professional approach.

The role requires fluency in English and Mandarin, with experience in a luxury hotel setting preferred. You will uphold Six Senses standards and contribute to a memorable guest experience in Bali.

Qualifications

• Must have experience in luxury hotel front office or similar environment.
• Fluent in English and Mandarin.
• Strong customer-service orientation and professional presentation.

Responsibilities

• Greet guests on arrival and conduct check-in/check-out efficiently with the guest name used where possible.
• Be knowledgeable about room rates and upsell where appropriate.
• Ensure guest satisfaction, manage billing procedures, and handle refunds with care.
• Maintain a balanced cash bank and reconcile transactions at shift end.
• Prepare and submit operational reports in a timely manner.
• Coordinate guest in-room amenities and ensure department equipment is clean and functional.
• Uphold Six Senses guidelines and service standards; monitor guest feedback and actions.

Skills

English fluency

Mandarin fluency

Guest service mindset

Education

High school diploma or equivalent

Tools

POS systems

PMS

CRM platforms

MS Office Suite

Job description

As Front Office Receptionist (Mandarin Speaking), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Front Office Receptionist (Mandarin Speaking), I willassume full responsibility for theefficientoperation in the following:

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Knowledge of room rates and suggesting upselling when necessary.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check out, and bid guest farewell.
• Maintain a balanced bank assigned by the hotel. Make changes, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Conduct procedures involved in the provision of guest in-room amenities.
• Ensure all equipment in the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Front Office Receptionist (Mandarin Speaking), I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office - Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.
• Fluent in English; Active Mandarin speaker
• Has basic knowledge of the Mandarin language or a degree in a related field.

The above is intended to provide an overview of the role and responsibilities of a Front Office Receptionist (Mandarin Speaking) at Six Senses Uluwatu BaliIt is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Six Senses Uluwatu Baliis an equal opportunity employer. This policy applies to all terms and conditions of employment.