Front Office Manager

AccorHotel; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 111,600,000 - 256,680,000; Full time

Benefits offered by this job

Discounted Accor hotel rates

Learning programs

Growth opportunities

CSR & ESG involvement

Job summary

ibis Surabaya City Center is seeking a hands-on Front Office Manager to lead a guest-focused team, set and monitor service standards, and optimize daily operations.

You will manage costs, ensure SOP training, uphold health and safety, and participate in crisis responses, while building lasting relationships with guests and suppliers. Fluent English is required, with opportunities for growth within the Accor ibis brand.

Qualifications

• Experience in Front Office operations with knowledge of hotel procedures and PMS.
• Strong leadership and supervisory skills.
• Excellent communication in English.

Responsibilities

• Lead and manage a Front Office team, setting and monitoring goals.
• Manage departmental costs and ensure alignment with budget guidelines.
• Ensure SOPs are trained and adhered to; identify improvement opportunities.
• Be familiar with health and safety procedures and policies.
• Participate in hotel crisis and fire teams and related procedures.
• Achieve high levels of customer service for guests and suppliers.

Skills

Leadership

Guest service

Team supervision

Communication in English

Hotel PMS

Tools

Hotel PMS

Job description

Company Description

ibis Surabaya City Center is strategically located in the heart of the city. Close to the famous historical place in Surabaya, Tugu Pahlawan, easy access from Gubeng Railway Station, 40 minutes from Juanda International Airport and within walking distance to the banks, government offices, and shopping center.

The hotel offers 224 comfortable rooms and air-conditioned rooms equipped, all-day Dining restaurant, lobby bar and meeting rooms.

Job Description

• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.

Qualifications

• Proven experience in Front Office operations with strong knowledge of hotel procedures, guest service standards, and Hotel PMS.
• Strong leadership and supervisory skills, capable of coaching Front Office team members and coordinating with others departments.
• Excellent communication skills in English, with a professional, guest-oriented , and service minded attitude.
• High sense of responsibility, integrity, flexibelity and perform under pressure in a fast-paced hotel environment.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.