Front Office Experience Leader

Ovolo Hotels Group; Provinsi Bali; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Mamaka Hotels & Resorts in Bali seeks an Assistant Front Office Manager to lead the Front Office team, ensuring exceptional guest experiences from arrival to departure. You will support the Front Office Manager in daily operations, uphold brand standards, and coordinate across departments to deliver seamless service.

You will supervise guest requests and concerns, coach and develop team members, and drive performance in a fast-paced hospitality environment, including weekends and holidays.

Qualifications

• Proven leadership experience in hospitality front office roles.
• Strong communication and guest-relations focus.
• Experience balancing guest satisfaction with operational efficiency.

Responsibilities

• Lead and supervise the Front Office team to deliver seamless service.
• Handle guest requests, concerns, and escalations professionally.
• Coordinate with Housekeeping, Reservations, Security and other departments for smooth operations.
• Drive team performance, training, and development to uphold brand standards.
• Oversee daily Front Office operations and stand in as lead when required.

Skills

Leadership

Communication

Guest service

PMS knowledge

Training & development

Operations coordination

Problem solving

Flexibility

Tools

PMS software

Job description

Mamaka Hotels & Resorts in Bali seeks an Assistant Front Office Manager to lead the Front Office team, ensuring exceptional guest experiences from arrival to departure. You will support the Front Office Manager in daily operations, uphold brand standards, and coordinate across departments to deliver seamless service.

You will supervise guest requests and concerns, coach and develop team members, and drive performance in a fast-paced hospitality environment, including weekends and holidays.