Assistant Front Office Manager

Ovolo Group; Kuta Selatan; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Mamaka Hotels & Resorts in Bali is seeking an Assistant Front Office Manager to lead the Front Office team and ensure exceptional guest experiences from arrival to departure. You will support the Front Office Manager in daily operations, upholding brand standards and coordinating with other departments.

This hands-on leadership role requires a calm, guest-focused leader who can coach the team, handle guest requests and feedback, and work flexible shifts, weekends, and holidays.

Qualifications

• Experience as a Duty Manager or Assistant Front Office Manager in hospitality.
• Strong leadership, communication, and interpersonal skills.
• Good command of English, written and spoken.
• Experience handling guest feedback and service recovery.

Responsibilities

• Supervise Front Office team and support operational excellence.
• Handle guest requests, complaints, and service recovery.
• Coordinate with Housekeeping, Reservations, Security, and other departments.
• Coach and develop team members; support training and development.
• Ensure brand standards and guest satisfaction.

Skills

Duty Manager experience

Front Office leadership

Communication skills

Interpersonal skills

Guest-oriented mindset

Problem-solving

Team coaching and development

Shift management

English proficiency

Tools

Hotel PMS systems

Job description

About the Role

As an Assistant Front Office Manager, you will play a key role in leading the Front Office team and creating exceptional guest experiences from arrival to departure. You will support the Front Office Manager in overseeing daily operations, ensuring seamless service delivery, and maintaining the highest standards of hospitality.

This is a hands-on leadership role where you will supervise the Front Office team, handle guest requests and concerns professionally, and ensure smooth coordination across departments. You will help drive team performance, support training and development, and create an environment where both guests and team members feel welcomed and valued.

You will be responsible for ensuring operational excellence, upholding brand standards, and stepping in as the lead for Front Office operations whenever required.

About You

You are a confident and passionate hospitality professional who enjoys leading people and creating memorable guest experiences. You thrive in a fast-paced environment, stay calm under pressure, and have a natural ability to motivate and support your team.

You have experience in Front Office operations within hotels or resorts and understand the importance of balancing guest satisfaction with operational efficiency.

What You Bring

• Proven experience as a Duty Manager, Assistant Front Office Manager, or similar leadership role in hospitality.
• Strong leadership, communication, and interpersonal skills.
• Guest-oriented mindset with excellent problem-solving abilities.
• Ability to manage daily Front Office operations and support the team on the floor.
• Experience handling guest feedback, complaints, and service recovery professionally.
• Good knowledge of hotel PMS systems and Front Office procedures.
• Strong coordination skills with Housekeeping, Reservations, Security, and other operational departments.
• Ability to coach, train, and develop team members.
• Flexibility to work shifts, weekends, and public holidays.
• Good command of English, both written and spoken.

Why Join Mamaka

At Mamaka Hotels & Resorts, we’re not your typical hotel—we’re bold, creative, and unapologetically different. We’re building a team that’s passionate, collaborative, and ready to shake things up in Kuta.

If you’re ready to be part of something fresh, bring your energy, personality, and drive to us.