Front Office Coordinator

Siloamcareers; Jakarta Selatan; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Siloamcareers in Indonesia seeks a Front Office Supervisor to oversee Registration operations and ensure accurate patient identity and data entry. You will coordinate staff, handle insurance payment procedures, and maintain service quality across the hospital.

The role emphasizes patient satisfaction, complaint resolution, training, and compliance with policies, laws, and safety requirements. Proficiency with front office software and EHR systems is preferred, as is ability to multitask in a

Qualifications

• Bachelor degree in related field required.
• 2+ years of experience preferred in the same field.
• Ability to manage multiple tasks and keep front office organized.

Responsibilities

• Supervise front office operations and ensure smooth daily activities in the Registration area.
• Ensure registration staff perform duties per procedures.
• Verify patient identity and administrative data entry.
• Process insurance-related payments per regulations.
• Plan staff schedules and uphold quality, safety, and policies.
• Handle patient, family, and visitor complaints.
• Provide guidance, training, and safety orientation.
• Support Registration units to ensure continuity of patient services.
• Collect data and generate reports on operational activities.
• Implement quality and safety procedures and document results.

Skills

Front office management

Patient registration

EHR systems

Microsoft Office

Communication

Education

Bachelor's degree in Business Administration or Healthcare Administration

Tools

Front office software

Electronic health records (EHR)

Microsoft Excel

Microsoft Word

Job description

• Support the provision of quality health services by supervising and supervising, as well as ensuring the smooth running of daily operational activities in the Front Office section so as to create quality health services for patients, visitors and patient families during the registration process at the Hospital.
• Supervise, control and ensure that all registration officers on duty have carried out their duties properly and correctly, in accordance with applicable procedures.
• Ensure that patient identity data and administrative data are entered accurately so that documentation is provided in accordance with applicable procedures and regulations.
• Ensure that payment procedures using insurance are carried out in accordance with hospital and insurance provider regulations to ensure that staff convey the correct benefits paid by insurance.
• Plan and implement employee work schedules in accordance with operational needs, implement a good communication culture, develop professional ethical practices, implement and ensure the implementation of policies, guidelines, protocols or other documents to guide the services provided to patients/visitors/workers.
• Receive and handle complaints from patients, patient families and visitors related to the services received at the Hospital to ensure patient, patient family and visitor satisfaction with the services provided.
• Provide guidance and carry out personal and professional development, including orientation regarding safety procedures and practices, as well as conducting evaluations to ensure worker competency in accordance with applicable rules, laws and regulations as well as hospital needs.
• Provide operational support and service activities for all Registration units when necessary, to ensure continuity of patient services throughout the hospital.
• Collect the required data and/or make reports related to operational activities as a responsibility to superiors or other related parties.
• Implement procedures and practices for quality and safety services, including attending training, collecting data, documenting and/or making reports needed to support the achievement of hospital wide indicators and related department/unit targets.

• Bachelor Degree from Business Administration, Healthcare Administration, Office Management, or any related major
• Preferably those who have experience in the same field for Have minimum 2 years.
• Ability to manage multiple tasks, coordinate appointments, and maintain an organized front office environment.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Strong problem-solving skills for addressing patient concerns and operational issues.