Front Office Butler — Curated Guest Experiences

Dijiwa Sanctuaries; Kecamatan Ubud; On-site; IDR 60,000,000 - 110,000,000; Full time

Job summary

Dijiwa Sanctuaries seeks a DW Front Office Butler for Beehouse Dijiwa Ubud. You will be the warm, welcoming heart, delivering intuitive, anticipatory service that makes each guest feel uniquely cared for as part of our sanctuary experience.

Responsibilities include seamless arrivals and departures, in-room check-ins, bespoke itineraries, and cross-department collaboration to ensure a flawless guest journey in a luxury boutique setting.

Qualifications

• Minimum Diploma in Hospitality, Tourism, or related field.
• Minimum of 6 months of experience in a front office, guest service, or butler role within hospitality.
• Certification in relevant hospitality training is a plus.
• Must be fluent in English and Bahasa Indonesia.

Responsibilities

• Execute warm and efficient guest arrival, departure, and in-stay experience with precision.
• Provide personalized butler-style service including in-room check-ins and packing/unpacking.
• Act as primary contact and concierge with knowledge of Ubud's attractions to craft itineraries.
• Manage guest requests, reservations, and inquiries with prompt follow-through.
• Maintain knowledge of hotel facilities, services, and daily events to enhance guest experience.
• Foster rapport by remembering names, preferences, and special occasions.
• Collaborate with Housekeeping, F&B and other departments to ensure a unified guest journey.
• Uphold grooming, presentation, and professionalism aligned with the Dijiwa brand.

Skills

Exceptional Guest Service Mindset

Fluency in English

Fluency in Bahasa Indonesia

Strong Communication

Interpersonal Skills

Attention to Detail

Organizational Skills

Basic Computer Literacy

Education

Diploma in Hospitality

Tools

PMS/Office Software

Job description

Dijiwa Sanctuaries seeks a DW Front Office Butler for Beehouse Dijiwa Ubud. You will be the warm, welcoming heart, delivering intuitive, anticipatory service that makes each guest feel uniquely cared for as part of our sanctuary experience.

Responsibilities include seamless arrivals and departures, in-room check-ins, bespoke itineraries, and cross-department collaboration to ensure a flawless guest journey in a luxury boutique setting.