Front Office Agent - Daily Worker

Tanah Gajah, a Resort by Hadiprana; Kecamatan Ubud; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Tanah Gajah, a Resort by Hadiprana in Ubud is seeking a Front Office Agent to deliver warm, professional reception, check-in/out, reservations, and scheduling. The role is on-site in Ubud and requires strong customer service and basic English.

You will answer calls, respond to guest inquiries, coordinate with other departments, maintain records in the property management system, and help arrange local information and activities to ensure high guest satisfaction.

Qualifications

• Strong customer service and receptionist duties.
• Clear communication with guests and colleagues.
• Basic English communication required.
• Willingness to work shifts, including weekends/holidays.
• Experience in front office or hospitality is preferred.
• Proficiency with computer systems and reservation software is an advantage.

Responsibilities

• Greet guests and check in/out in a professional manner.
• Handle reservations and appointment scheduling.
• Answer phone calls and respond to guest inquiries.
• Coordinate with other departments to fulfil guest needs.
• Maintain accurate records in the property management system.
• Keep lobby and reception areas presentable and welcoming.
• Support concierge-style services and local activity bookings.
• Resolve guest issues promptly to maintain high satisfaction.

Skills

Customer service

Reception duties

Communication skills

Basic English

Shift work

Teamwork

Phone etiquette

Appointment scheduling

Multitasking

Tools

PMS software

Reservation system

Job description

Company Description Tanah Gajah, a Resort by Hadiprana, is a luxury retreat set within an exclusive private estate surrounded by expansive gardens and uninterrupted rice field views in Ubud. The resort features 24 self-contained suites and villas spread across five hectares of landscaped grounds, offering a tranquil and intimate guest experience. Interiors combine contemporary elegance with Balinese tradition, romance, and ambiance, creating a distinctive sense of place. As part of Hadiprana Hospitality, the resort is committed to high standards of service, authentic local experiences, and a welcoming work environment for team members.

Role Description The Front Office Agent is responsible for delivering warm, efficient, and professional front desk services to all guests. This daily worker, on-site role based in Ubud includes greeting and checking in guests, managing check-out procedures, and handling reservations and appointment scheduling. Daily tasks include answering phone calls, responding to guest inquiries, coordinating with other departments, and maintaining accurate records in the property management system. The Front Office Agent ensures that lobby and reception areas are presentable, supports concierge-style services such as local information and activity bookings, and helps resolve guest issues promptly to maintain high satisfaction levels.

Qualifications

• Strong Customer Service and Receptionist Duties skills to welcome guests, manage check-in/check-out, and address inquiries professionally.
• Good communication and interpersonal skills.
• Basic English skills.
• Able to work shifts and under pressure.
• Responsible, disciplined, and team-oriented.
• Effective Phone Etiquette and Appointment Scheduling abilities to handle calls, reservations, and coordination of guest services.
• Excellent Communication skills, both verbal and written, to interact with guests, colleagues, and external partners clearly and respectfully.
• Previous experience in front office, hospitality, or related guest-facing roles is preferred.
• Proficiency with basic computer systems and reservation or property management software is an advantage.
• Ability to remain calm under pressure, multitask, and maintain attention to detail in a fast-paced environment.
• Flexible availability, including weekends and holidays, as required by resort operations.