Front Office Agent - Canggu

MateCareer; Denpasar Selatan; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

LOYO & BONDAR in Bali is seeking a Front Office Agent to warmly greet guests, register them in the Property Management System, and manage walk-ins according to rates and hotel rules.

You will record guest information, provide information on amenities and local attractions, assist with requests, process payments, and handle check-outs with accurate settlements. You’ll also manage calls, direct inquiries to the appropriate department, and keep the front desk organized and clean.

Responsibilities

• Greet guests upon arrival and provide a hospitable welcome.
• Register guests in the Property Management System according to reservations and guest passports.
• Accept walk-in guests following current rates and property rules.
• Record guest information.
• Provide information about hotel amenities and local attractions.
• Assist guests with additional services.
• Process payments and record transactions accurately.
• Answer guest questions and incoming calls.
• Resolve guest complaints on the spot.
• Redirect requests to the appropriate department.
• Handle settlement at check-out.
• Accept letters and packages and distribute them.
• Maintain records and keep the front desk neat and sanitized.
• Prevent any action that could harm property reputation.

Job description

Job opportunity for Front Office Agent - Canggu at LOYO & BONDAR in KAB. BADUNG, BALI, Indonesia.

Kualifikasi:

1. Greeting guests upon their arrival and providing a hospitable welcome
2. Making the registration record in Property Management System according to reservation record and guest passport
3. Accept the walk-in guests in accordance with the current rates and property rules
4. Recording guest information
5. Provide information about hotel amenities and local attractions
6. Assisting guests who request additional services
7. Process payments and maintain accurate records
8. Answer all client questions and incoming calls
9. Resolve guest complaints and issues on spot
10. Redirect guest requests /phone calls /messages to the appropriate department (majors to Guest Relations staff)
11. Processing customer payments and presenting them with the settlement upon check-out
12. Accept all letters and packages, and distribute them to their appropriate departments.
13. Maintain records and files
14. Keeping the front desk neat, orderly, and sanitized at all times
15. Eliminate the possibility of property reputation detriment