Front office

Tugu Hotels & Restaurants; Jakarta Utara; On-site; IDR 36,000,000 - 60,000,000; Full time

Job summary

Tugu Hotels & Restaurants in Jakarta seeks a friendly, professional front desk host to warmly welcome guests, manage check-in/out, and respond to inquiries with attention to detail. You will share local recommendations, assist with reservations, and ensure boutique standards are consistently met for a memorable stay.

Join a boutique hospitality team in a stylish setting, delivering personalized service, guiding hotel tours, and contributing to guest satisfaction through thoughtful interactions.

Qualifications

• Min education: High School/Vocational School (Hospitality or related field preferred)
• Strong communication skills, personable, and detail-oriented
• Prior experience in hotels or boutique hotels is highly preferred

Responsibilities

• Greet guests warmly in a friendly, professional manner and assist with their needs
• Handle check-in and check-out processes efficiently and accurately
• Manage reservations and respond to guest inquiries with attention to detail
• Provide comprehensive information about the hotel, facilities, and local recommendations
• Ensure service excellence in line with boutique hospitality standards
• Conduct engaging and informative hotel tours for guests

Skills

Communication skills

Personable

Detail-oriented

Guest service

Education

High School/Vocational

Job description

Warmly welcome and assist guests with a friendly, professional, and personalized approach

Handle check-in and check-out processes efficiently and accurately

Manage reservations and respond to guest inquiries with attention to detail

Provide comprehensive information about the hotel, facilities, and curated local recommendations

Ensure service excellence in line with boutique hospitality standards

Conduct engaging and informative hotel tours for guests

Handle reservasi

Qualifications:

Minimum education: High School/Vocational School (Hospitality or related field preferred)

Strong communication skills, personable, and detail-oriented

Prior experience in hotels or boutique hotels is highly preferred

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