VIP Guest Relations Supervisor

Kempinski Hotels SA; Jakarta Pusat; Hybrid; IDR 78,120,000 - 133,920,000; Full time

Job summary

Kempinski Hotels SA in Jakarta seeks a Guest Relations Supervisor (Local Hire) to supervise the Guest Relation Section and deliver the highest service level in line with Kempinski policies and standards. You will act as a hotel management representative, addressing guest relations, VIPs, and feedback to ensure an exceptional stay.

You will coordinate with GRM and FOM, escort VIPs, gather stay details for guest history, and liaise with departments to resolve guest requests, contributing to a

Responsibilities

• Be knowledgeable about VIPs in-house, hotel functions and events.
• Collect VIP feedback daily from sources like Google and Opera PMS and share with relevant departments.
• Welcome and bid farewell to guests; escort Top VIPs on arrival and departure.
• Coordinate with GRM and FOM to arrange tailor-made itineraries and VIP greetings.
• Gather stay information to update guest history.
• Handle complaints and requests politely and route to the appropriate staff.
• Attend daily briefings and report hazards promptly.

Job description

Kempinski Hotels SA in Jakarta seeks a Guest Relations Supervisor (Local Hire) to supervise the Guest Relation Section and deliver the highest service level in line with Kempinski policies and standards. You will act as a hotel management representative, addressing guest relations, VIPs, and feedback to ensure an exceptional stay.

You will coordinate with GRM and FOM, escort VIPs, gather stay details for guest history, and liaise with departments to resolve guest requests, contributing to a