Front Desk Staff

Alpha Gym Bali; Provinsi Bali; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

ALPHA GYM Bali seeks a Front Desk staff to greet members and guests, manage check-ins/check-outs, and provide information on services, classes, and promotions.

This full-time, on-site role in Bali, Indonesia handles phone inquiries, scheduling, registrations and payments, and coordinates with trainers while supporting basic administrative tasks.

Qualifications

• Excellent customer service with a friendly and professional manner.
• Clear spoken and written English and Bahasa; additional languages a plus.
• Good phone etiquette and ability to manage calls and messages efficiently.
• Basic computer literacy including email, scheduling software, and membership systems.
• Strong organizational skills and attention to detail in a busy environment.
• On-site, full-time availability, including potential weekends or shifts.
• Fresh graduates welcome, Bali-area candidates preferred.

Responsibilities

• Greet members and guests and assist with check-ins/check-outs.
• Provide information about gym services, classes, and promotions.
• Handle phone inquiries, respond to questions, and schedule appointments or class bookings.
• Process registrations and payments; keep reception area clean and presentable.
• Coordinate with trainers and teammates; address member concerns professionally.
• Support basic administrative tasks as needed.

Skills

Customer service

Bilingual (Bahasa & English)

Phone etiquette

Computer literacy

Scheduling software

Organizational skills

On-site work

Tools

POS or membership systems

Job description

Front Desk team at ALPHA GYM Bali is responsible for welcoming members and guests, managing check-ins and check-outs, and providing information about gym services, classes, and promotions. This full-time, on-site role in Bali, Indonesia includes handling phone calls, responding to inquiries, and scheduling appointments or class bookings. The Front Desk Staff will process membership registrations and payments and ensure the reception area is clean, organized, and presentable. The role also involves coordinating with trainers and other team members, addressing member concerns professionally, and supporting basic administrative tasks as needed.

Qualifications:

• Strong customer service skills with a friendly, approachable, and professional manner when interacting with members and guests.
• Proficient communication skills, including clear spoken and written both in Bahasa & English; additional language skills are an advantage.
• Good phone etiquette and the ability to manage incoming calls, messages, and follow-ups efficiently.
• Basic computer literacy, including familiarity with email, scheduling software, and point-of-sale or membership systems.
• Strong organizational skills, attention to detail, and the ability to handle multiple tasks in a busy environment.
• Ability to work on-site full time, including possible weekends or shifts, with reliability and punctuality.
• Fresh Graduates are welcome. Preferably for candidates from Bali Area.