Front Desk Operations Manager - Guest Experience

Seoulstart; Provinsi Bali; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Marriott International seeks a Front Desk Lead to coordinate check-in/check-out procedures and manage guest experiences in Bali. The role emphasizes delivering exceptional service and ensuring smooth daily operations on the hotel floor.

Ideal candidates will have a high school diploma or equivalent, with a 2-year degree in hospitality or related fields and a focus on guest services. This position highlights teamwork, problem solving, and contribution to financial performance.

Qualifications

• Education: high school diploma or equivalent; 1 year guest services/front desk experience.
• 2-year degree in hotel/restaurant mgmt, hospitality, or business admin; no work experience required.

Responsibilities

• Directs and works with managers to ensure an efficient check-in and check-out process.
• Ensures guest and employee satisfaction and maximizes department financial performance.
• Maintains day-to-day operations to meet quality standards and customer expectations.
• Supervises staffing levels to align guest service and financial objectives.
• Addresses complaints and resolves disputes to maintain service levels.

Education

High school diploma or equivalent

2-year degree in Hotel & Restaurant Management or related major

Job description

Marriott International seeks a Front Desk Lead to coordinate check-in/check-out procedures and manage guest experiences in Bali. The role emphasizes delivering exceptional service and ensuring smooth daily operations on the hotel floor.

Ideal candidates will have a high school diploma or equivalent, with a 2-year degree in hospitality or related fields and a focus on guest services. This position highlights teamwork, problem solving, and contribution to financial performance.