Front Desk & Operations Admin (Reclub)

PT. URBAN PADEL INDONESIA; Tangerang; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

PT. URBAN PADEL INDONESIA is seeking a front desk and customer service associate in Tangerang. You will greet members and non-members, manage check-ins and bookings, process payments, and operate booking platforms such as Reclub and Courtside.

You will coordinate players for activities and respond to inquiries via WhatsApp and other channels. Daily tasks include data entry, routine Excel reporting, and collaboration with hosts and the operations team to maintain a friendly, organized reception

Qualifications

• Experience in administration or front desk is a plus.
• Able to operate multiple applications and online platforms.
• Intermediate Microsoft Excel experience is required.
• Detail-oriented with data entry and repetitive tasks.
• Friendly and proactive in customer interactions.

Responsibilities

• Greet and assist customers (members and non-members).
• Handle check-in, court bookings, and payments.
• Operate booking platforms such as Reclub and Courtside.
• Invite and coordinate players for Reclub activities.
• Respond to inquiries via WhatsApp and other channels.
• Maintain customer and booking data.
• Prepare simple daily reports using Excel.
• Coordinate with hosts and operations team.
• Handle cashier duties and ensure accurate transactions.
• Maintain a professional front desk area.

Skills

Customer service

Cashier duties

MS Excel

Data entry

English communication

Tools

Reclub

Courtside

Job description

This is a front desk and customer service position at a sports facility. You will greet and assist members and non-members, handle check-ins, court bookings, and payments. You will operate booking platforms such as Reclub and Courtside, coordinate players for activities, and respond to customer inquiries via WhatsApp and other channels. You will also maintain customer and booking data, prepare daily reports, coordinate with hosts and operations teams, handle cashier duties, and maintain a professional front desk area.

Key responsibilities

Greet and assist customers (members and non-members)

Handle customer check-in, court bookings, and payments

Operate and manage booking platforms such as Reclub and Courtside

Invite and coordinate players for Reclub activities

Respond to customer inquiries through WhatsApp and other channels

Input, update, and maintain customer and booking data

Prepare simple daily reports using Excel

Coordinate with hosts and operations team

Handle cashier duties and ensure accurate transactions

Maintain a professional, friendly, and organized front desk area

About you

Experience in administration, online shop/e-commerce, customer service, or front desk is a plus

Comfortable working with multiple applications and online platforms

Able to operate Microsoft Excel (intermediate)

Detail-oriented and comfortable with data entry and repetitive administrative tasks

Friendly, communicative, and comfortable interacting directly with customers

Familiar with WhatsApp Business, Instagram, and/or e-commerce platforms such as Shopee, Tokopedia, or Lazada

Fast learner and willing to learn booking platforms such as Reclub and Courtside

Responsible, proactive, and organized

Willing to work night shifts and rotating shifts

Able to communicate in English is a plus