Front Desk Agent (Chinese Speaking)

PT Global Bintang Property; Jakarta Utara; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

PT Global Bintang Property is seeking a Front Office Receptionist for Elong Hotel Jakarta PIK to deliver welcoming guest service at the front desk. You will check guests in, handle payments, and coordinate with hotel departments to ensure smooth operations.

The role requires a D3 in hospitality, fluency in Mandarin for guest interactions, plus good English and Indonesian. You will maintain a neat appearance and a customer-focused attitude in a fast-paced hotel environment.

Qualifications

• Diploma (D3) in Hospitality, Tourism, or related field.
• Proficiency in Mandarin/Chinese to assist Chinese-speaking guests.
• Good command of English and Bahasa Indonesia.
• Excellent communication and interpersonal skills.
• Customer-oriented, friendly, and professional.

Responsibilities

• Assist guests with check-in and check-out and front desk services.
• Handle inquiries, requests, and complaints promptly and professionally.
• Manage room reservations, payments, deposits, and guest accounts accurately.
• Coordinate with Housekeeping, F&B, Engineering, and other departments.
• Support daily Front Office operations and maintain a professional appearance.

Skills

Communication skills

Interpersonal skills

Customer service

Professionalism

Education

Diploma in Hospitality/Tourism

Job description

Welcome and assist guests with check-in, check-out, and other front desk services.

Handle guest inquiries, requests, and complaints in a professional and timely manner.

Manage room reservations, payments, deposits, and guest accounts accurately.

Coordinate with Housekeeping, F&B, Engineering, and other departments to ensure smooth guest services.

Support daily Front Office operations and maintain a professional appearance and service attitude.

Job Requirements :

Minimum Diploma (D3) in Hospitality, Tourism, or a related field.

Proficiency in Mandarin/Chinese, able to communicate effectively with Chinese-speaking guests.

Good command of English and Bahasa Indonesia.

Excellent communication and interpersonal skills.

Customer-oriented, friendly, and professional.

Placement : Elong Hotel Jakarta PIK