Front Desk Agent | Delonix Hotel Karawang

AYANA Hospitality Group; Jawa Barat; On-site; IDR 33,480,000 - 50,220,000; Full time

Job summary

A leading hospitality company in Indonesia is seeking a Front Desk Agent to join the Rooms team at Delonix Hotel Karawang. The role involves managing check-ins and check-outs, ensuring guest satisfaction, and handling cash responsibly. Candidates should preferably have 1-2 years of hotel experience and a good understanding of Karawang City and surroundings. Ideal candidates are honest, responsible, and possess excellent working ethics, making them suitable for a dynamic work environment.

Qualifications

• Minimum of 1-2 years of experience in hotel or hospitality roles.
• Must have good integrity and commitment to duties.
• Knowledgeable about Karawang City and its surroundings.

Responsibilities

• Handle check-ins and check-outs smoothly.
• Manage guest satisfactions proactively.
• Perform phone and email management efficiently.

Skills

Excellent working ethics

Sociable and open-minded

Cash handling

Guest satisfaction

Honest and responsible

Education

Relevant working experience

Educational qualifications

Job description

Job Overview

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Front Desk Agent to work with our Rooms team at Delonix Hotel Karawang.

Responsibilities

• Handling Check in and Check Out
• Responsible of Guest satisfactions
• Responsible for cash handling
• Having passion to serve, sociable, and open minded.
• Able to perform meet the standard SOP as the guidance
• Responsible for Room assignment and allocations
• Responsible for Phone and email management
• Incoming call or any other inquiries

Qualifications

• Educational and Professional Qualification
• Relevant working experiences and Understand and knowledgeable Karawang City and surroundings
• Preferred Background and Area of Expertise/Specific Language Requirements
• Hotel experience is a plus point. Honest, responsible, hard worker and willing to help
• Minimum Years of Experience 1-2 years
• Specific Skills Required Must Have: Honest, responsible, and reliable; Excellent working ethics, having integrity and commitments.