Front Desk Agent - Mandarin Speaking Guest Concierge

AYANA Hospitality; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

AYANA MidPlaza, Jakarta is seeking a Front Desk Agent (Mandarin Speaker) to be the first point of contact for guests, delivering warm, efficient service during check-in and throughout their stay.

Responsibilities include handling reservations, assisting with inquiries, resolving issues, and coordinating with housekeeping and maintenance to ensure guest satisfaction. The role requires 2–3 years in a similar position and strong English communication; Mandarin ability is a plus.

Qualifications

• 2–3 years of experience in a similar role.
• Ability to perform accurate math calculations.
• Clear and pleasant English communication with guests and staff.
• Mandarin Speaker will be an advantage.
• Previous cashiering experience.
• Knowledge of computers and hotel management software.
• Strong communication and customer service skills.
• Ability to work weekends and holidays.
• Familiarity with hotel management software is an advantage.

Responsibilities

• Check-in and check-out procedures for guests.
• Manage reservations via online platforms and phone inquiries.
• Provide information about hotel services and local attractions.
• Handle guest complaints and issues promptly.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain records of bookings, payments, and guest interactions.

Skills

Customer service

Communication

English proficiency

Mandarin advantage

Cashiering

Tools

PMS Opera

Job description

AYANA MidPlaza, Jakarta is seeking a Front Desk Agent (Mandarin Speaker) to be the first point of contact for guests, delivering warm, efficient service during check-in and throughout their stay.

Responsibilities include handling reservations, assisting with inquiries, resolving issues, and coordinating with housekeeping and maintenance to ensure guest satisfaction. The role requires 2–3 years in a similar position and strong English communication; Mandarin ability is a plus.