Front Desk Agent

Suarga Sustainable Boutique Resort; Provinsi Bali; On-site; IDR 33,480,000 - 66,960,000; Full time

Benefits offered by this job

Service charge

PH benefits

Annual leave

Free meals

Transportation allowance

Friendly environment

Career growth

Job summary

Suarga Padang Padang Resort invites a friendly Front Desk Agent to join our hospitality team. You will welcome guests, handle check-in/out, manage reservations, and provide excellent service while coordinating with departments to ensure smooth operations.

The role requires basic Front Office knowledge, good English, and a professional appearance. Fresh graduates or those with hotel exposure are welcome to apply.

Qualifications

• Basic knowledge of Front Office operations.
• Basic English communication skills.
• Friendly, professional appearance.

Responsibilities

• Handle guest check-in and check-out procedures.
• Manage room reservations and front desk inquiries.
• Assist guests with needs and provide information.
• Perform daily front desk operations using the hotel management system.
• Coordinate with other departments to ensure smooth operations.

Skills

Front Office basics

English communication

Guest service

Education

SMK / Vocational High School

Hospitality or Hotel Management

Tools

PMS

Job description

Are you passionate about hospitality and enjoy creating memorable guest experiences? We'd love to welcome you to our team!

We are looking for a friendly, responsible, and service-oriented Front Desk Agent to join our team at Suarga Padang Padang Resort.

If you have a background or basic knowledge in Hospitality, Hotel Management, or Front Office Operations, this is a great opportunity to develop your skills and grow your career in the hospitality industry.

Fresh graduates from SMK (Vocational High School) or higher education institutions are welcome to apply, provided they have a basic understanding of Front Office operations and a strong willingness to learn.

WHAT WE'RE LOOKING FOR:

Minimum education: SMK / Vocational High School, preferably in Hospitality or Hotel Management.

Basic knowledge or previous experience in Front Office / Hotel Reception.

Familiarity with hotel Property Management Systems (PMS) and front desk operations is an advantage.

Basic to good English communication skills.

Friendly, well-groomed, and professional appearance.

Excellent communication and guest service skills.

Responsible, detail-oriented, and able to multitask.

Able to work independently and as part of a team.

Eager to learn and continuously improve.

KEY RESPONSIBILITIES:

Handle guest check-in and check-out procedures.

Manage room reservations, guest inquiries, and front desk administration.

Assist guests with their needs and provide helpful information.

Perform daily front desk operations using the hotel management system.

Coordinate with other departments to ensure smooth hotel operations and guest satisfaction.

Maintain professional, friendly, and effective communication with guests.

WHAT WE OFFER:

Service charge.

Public Holiday (PH) benefits.

Annual leave entitlement.

Free daily meal provided at our staff canteen.

Transportation allowance for every day of attendance.

A friendly and supportive working environment.

Opportunities for professional growth and career development.

READY TO JOIN OUR TEAM?

If you have the right attitude, basic Front Office knowledge, and a passion for hospitality, we'd love to hear from you!

Be part of our team and create memorable guest experiences at Suarga Padang Padang Resort!

Submit your CV and join us on this exciting journey!