Freelance Retail CX Evaluator — Mystery Shopper

SATURDAYS; Jakarta Utara; On-site; IDR 68,880,000 - 137,760,000; Part time

Job summary

SATURDAYS is seeking Freelance Customer Experience Evaluators for a project-based assignment across selected stores in Indonesia. Visit stores to experience the customer journey, follow briefing scenarios, and evaluate service, product knowledge, and staff interactions.

Provide unbiased feedback with confidential handling and on-time submission. Selected evaluators will receive detailed instructions and scenarios.

Qualifications

• Based in or around the assigned area
• Detail-oriented and highly observant
• Comfortable visiting retail stores independently
• Good communication and writing skills
• Able to follow a specific scenario naturally and consistently
• Objective and able to provide unbiased feedback
• Responsible with deadlines and documentation
• Previous Mystery Shopping, Retail Audit, Customer Experience, or similar experience is a plus

Responsibilities

• Visit assigned SATURDAYS stores and experience the customer journey naturally
• Follow a predefined customer scenario provided during briefing
• Observe and evaluate customer service, staff interaction, product knowledge, selling approach, and overall store experience
• Assess how well store teams understand and respond to customer needs
• Record relevant observations and specific staff statements where required
• Complete a structured evaluation form after each visit
• Submit supporting evidence according to project guidelines
• Maintain confidentiality throughout the assignment

Skills

Observation

Detail-oriented

Independent work

Written communication

Retail environment

Job description

SATURDAYS is seeking Freelance Customer Experience Evaluators for a project-based assignment across selected stores in Indonesia. Visit stores to experience the customer journey, follow briefing scenarios, and evaluate service, product knowledge, and staff interactions.

Provide unbiased feedback with confidential handling and on-time submission. Selected evaluators will receive detailed instructions and scenarios.