Customer Service

Care Technologies; Sleman; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Care Technologies in Yogyakarta is looking for a detail-oriented Customer Service representative. You will be managing mystery shoppers for a global market research client, ensuring quality checks on survey data and responding to inquiries.

The ideal candidate has a Diploma or Bachelor's degree, strong communication skills, and experience in the logistics industry. This position requires flexibility to work in day or night shifts.

Qualifications

• Strong attention to detail and an analytical mindset.
• Experience in the logistics industry is highly desirable.
• Experience in Customer Service and international exposure.

Responsibilities

• Manage shoppers for the global market research client.
• Collect and label survey data to ensure smooth operations via phone and email.
• Contact registered shoppers/auditors in the Americas/Europe.

Skills

Attention to detail

Analytical mindset

Excellent communication

Education

Diploma/Bachelor’s/Professional Degree in any field

Job description

This role is titled Customer Service, but the primary responsibilities involve Quality Checking and assigning mystery shoppers. You will manage shoppers for the global market research client, collect and label survey data, ensure smooth operations via phone and email, and assign mystery shoppers.

Job Description

• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Assist in recruiting and assigning shoppers/auditors to various projects in the Americas and Europe regions.
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field
• Willing to work in day or night shift
• Preferably domiciled in Yogyakarta
• Strong attention to detail and an analytical mindset
• Experience in the logistics industry is highly desirable
• Excellent written and verbal communication skills
• Ability to work independently and meet deadlines in a fast-paced environment
• Experience in Customer Service and international exposure.