Fraud Investigation Specialist – Payments & Risk Ops

Traveloka; Pagedangan; Hybrid; IDR 180,000,000 - 320,000,000; Full time

Job summary

Traveloka is seeking an expert Fraud Operations Analyst to monitor payments, promos, and platform activity, investigate suspicious cases, and act on findings to protect customers and the business.

You will work across Southeast Asian markets, collaborating with risk, product, and compliance teams, and you will own cases from detection through resolution while upholding audit standards.

Qualifications

• 1–3 years in fraud payments or lending operations.
• Ability to make independent, well-reasoned decisions and document them to audit standards.
• Influence partners with evidence and ship fixes.
• Clear, persuasive English communication, written and spoken.
• Experience across multiple Southeast Asian lending markets and regional regulatory context is a plus.

Responsibilities

• Monitor suspicious fraud transactions on payments, promos, and platform fraud; investigate alerts to confirm fraud signals.
• Investigate dispute-eligible and potential non-paylater fraud transactions; identify patterns and take immediate actions.
• Handle escalated customer complaints related to payment and platform fraud; conduct investigations and take actions.
• Coordinate with internal Traveloka teams and, when needed, escalate to Fraud Analytics to analyze transaction patterns.

Skills

Fraud payments

Investigation ownership

Decision making

English communication

Multi-market experience

Job description

Traveloka is seeking an expert Fraud Operations Analyst to monitor payments, promos, and platform activity, investigate suspicious cases, and act on findings to protect customers and the business.

You will work across Southeast Asian markets, collaborating with risk, product, and compliance teams, and you will own cases from detection through resolution while upholding audit standards.