Fraud Investigation Analyst

PT Trinusa Travelindo; Jakarta Utara; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

Traveloka is seeking a Fraud Investigator based in Jakarta to monitor and investigate fraudulent activities on payments and promotions. You will respond to internal fraud reports and take immediate actions, coordinating with Fraud Analytics as needed.

The role requires 1–3 years in fraud/payments or lending operations, independent decision-making, and strong English communication across multiple markets.

Qualifications

• 1–3 years in fraud payments or lending operations with owned investigations.
• Make confident, well-reasoned decisions and document to audit standard.
• Influence partners with evidence, not authority, and ship fixes.
• Communicate clearly in English, in writing and speaking.
• Work across multiple markets, rules, and regulatory contexts.
• Experience across Southeast Asian lending markets is a plus.

Responsibilities

• Monitor suspicious fraud transactions on payments, promo abuse, and platform fraud.
• Investigate dispute-eligible and potential non-paylater fraud transactions.
• Handle escalated customer complaints related to payment and platform fraud.
• Respond promptly to fraud reports from internal Traveloka parties and escalate to Fraud Analytics when needed.

Skills

Fraud investigations ownership

Independent decision making

Stakeholder influence with evidence

Clear English communication

Cross-market collaboration

Job description

• Perform monitoring on suspicious fraud transactions on payment, promo abuse, and suspect fraud activity on platform, conduct investigation when alert(s) fire to decide whether alerts are correctly identifying fraud, and triage as necessary.
• Conduct investigation on dispute-eligible and potential non-paylater fraud transactions to ensure that fraudulent transactions are correctly rejected and immediate actions taken. When necessary, expand to related accepted fraud transaction(s) to identify transaction patterns and perform immediate actions accurately.
• Handle escalated customer complaints related to payment and platform fraud and perform required investigations and perform immediate action required.
• Respond in timely manner towards fraud reports escalated by Traveloka internal party on potential suspicious dispute-eligible and other non-Paylater transactions reports. Immediate actions shall be performed once investigation concludes. When required and in timely manner, elevate to Fraud Analytics to analyze transaction patterns.

Deskripsi Pekerjaan

Job Responsibilities

• Perform monitoring on suspicious fraud transactions on payment, promo abuse, and suspect fraud activity on platform, conduct investigation when alert(s) fire to decide whether alerts are correctly identifying fraud, and triage as necessary.
• Conduct investigation on dispute-eligible and potential non-paylater fraud transactions to ensure that fraudulent transactions are correctly rejected and immediate actions taken. When necessary, expand to related accepted fraud transaction(s) to identify transaction patterns and perform immediate actions accurately.
• Handle escalated customer complaints related to payment and platform fraud and perform required investigations and perform immediate action required.
• Respond in timely manner towards fraud reports escalated by Traveloka internal party on potential suspicious dispute-eligible and other non-Paylater transactions reports. Immediate actions shall be performed once investigation concludes. When required and in timely manner, elevate to Fraud Analytics to analyze transaction patterns.

Job Requirements

• You have at 1 - 3 years in fraud payments, or lending operations and have personally owned investigations that mattered
• You make confident, well-reasoned decisions independently and document them to an audit standard
• You influence partners and stakeholders with evidence, not authority, and get fixes shipped
• You communicate clearly and persuasively in English, in writing and in person
• You work fluidly across multiple markets, rule sets, and regulatory contexts
• Worked across more than one Southeast Asian lending market and understand how local fraud and regulation differ is a plus

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.

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