Fraud Investigation Specialist

Traveloka; Cikoko; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Traveloka is seeking a dedicated Fraud Ops professional to monitor and investigate suspicious transactions, protect payment integrity, and respond to stakeholder reports across Southeast Asia. You will own cases, tune rules, and partner with risk, product, and compliance teams to deter fraud while preserving a smooth customer experience.

The role emphasizes accountability for decisions, cross-market patterns, and collaboration with fraud analytics to identify evolving risk.

Qualifications

• You have at 1 - 3 years in fraud payments, or lending operations and have personally owned investigations that mattered
• You make confident, well-reasoned decisions independently and document them to an audit standard
• You influence partners and stakeholders with evidence, not authority, and get fixes shipped
• You communicate clearly and persuasively in English, in writing and in person
• You work fluidly across multiple markets, rule sets, and regulatory contexts
• Worked across more than one Southeast Asian lending market and understand how local fraud and regulation differ is a plus

Responsibilities

• Perform monitoring on suspicious fraud transactions on payment, promo abuse, and suspect fraud activity on platform, conduct investigation when alert(s) fire to decide whether alerts are correctly identifying fraud, and triage as necessary.
• Conduct investigation on dispute-eligible and potential non-paylater fraud transactions to ensure that fraudulent transactions are correctly rejected and immediate actions taken. When necessary, expand to related accepted fraud transaction(s) to identify transaction patterns and perform immediate actions accurately.
• Handle escalated customer complaints related to payment and platform fraud and perform required investigations and perform immediate action required.
• Respond in timely manner towards fraud reports escalated by Traveloka internal party on potential suspicious dispute-eligible and other non-Paylater transactions reports. Immediate actions shall be performed once investigation concludes. When required and in timely manner, elevate to Fraud Analytics to analyze transaction patterns.

Skills

Fraud investigations

Decision making

Stakeholder influence

English communication

Cross-market work

Job description

Traveloka is seeking a dedicated Fraud Ops professional to monitor and investigate suspicious transactions, protect payment integrity, and respond to stakeholder reports across Southeast Asia. You will own cases, tune rules, and partner with risk, product, and compliance teams to deter fraud while preserving a smooth customer experience.

The role emphasizes accountability for decisions, cross-market patterns, and collaboration with fraud analytics to identify evolving risk.