Forward Deployed Engineer Lead

WIZ.AI; Jakarta Selatan; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

WIZ.AI is seeking an experienced Pre-Sales Technical Lead to drive enterprise engagements from discovery to go-live, onsite at our Jakarta location. You will own the deployment lifecycle, coordinate cross-functional teams, and ensure successful delivery of AI Voice Agent solutions.

You will collaborate with Sales, Product, and Engineering to translate complex business requirements into scalable technical solutions, leveraging APIs, webhooks, and CRM integrations. Fluent English is required.

Qualifications

• Proven experience delivering technical solutions and leading teams.
• Strong mindset toward AI technologies and LLMs.
• Daily use of AI tools to improve productivity and solve problems.
• Solid understanding of APIs, JSON, webhooks, and enterprise integration.
• Ability to read and troubleshoot API docs and configurations.
• Experience leading multiple stakeholders through projects.

Responsibilities

• Lead pre-sales activities: customer discovery, solution demos, PoCs.
• Engage with enterprise customers to understand business workflows and AI deployment opportunities.
• Own end-to-end deployment lifecycle from design to go-live.
• Coordinate integrations with CRM, CCaaS, APIs, and telephony platforms.
• Analyze performance data to drive deployment improvements.
• Guide cross-functional teams to ensure on-time delivery.
• Troubleshoot complex deployment issues during UAT and production.
• Provide coaching and knowledge sharing across projects.
• Identify process and solution improvements for deployments.
• Be the technical point of contact for customers and stakeholders.

Skills

Technical leadership

AI/ML mindset

LLMs & AI tools

API integration

Enterprise systems

Problem solving

Communication

Job description

Responsibilities

• Lead pre-sales technical activities, including customer discovery, solution discussions, product demonstrations, workshops, and Proof of Concepts (PoCs).
• Lead engagements with enterprise customers to understand business requirements, operational workflows, and AI Voice Agent deployment opportunities.
• Own the end-to-end deployment lifecycle, from requirement clarification, solution design and configuration, integration coordination, UAT, and go-live readiness to post-launch optimization.
• Drive technical integration with enterprise systems, including CRM, CCaaS, APIs, webhooks, knowledge bases, and telephony platforms.
• Analyze operational data, customer feedback, and business performance metrics to drive continuous improvements in AI Voice Agent performance and deployment effectiveness.
• Lead and coordinate cross-functional deployment activities involving customers, Sales, Product, Engineering, and external partners to ensure successful project delivery.
• Oversee troubleshooting and resolution of complex deployment and operational issues during UAT and production rollout.
• Provide technical guidance, coaching, and support to team members, ensuring quality execution and knowledge sharing across projects.
• Identify opportunities to improve deployment processes, technical solutions, and implementation methodologies.
• Act as a key technical point of contact for customers and internal stakeholders, ensuring alignment between business expectations and technical deliverables.
• Take ownership of project timelines, delivery quality, resource coordination, and overall deployment outcomes.

Qualifications

• Proven experience in technical solution delivery, implementation, solution engineering, or a related field, with demonstrated leadership or team management experience.
• Strong AI-native mindset with high openness toward emerging AI technologies.
• Actively uses LLMs and AI tools in daily work, with practical experience applying them to improve productivity and solve business or technical problems.
• Strong engineering and product thinking, with the ability to translate complex business requirements into scalable technical solutions.
• Solid understanding of APIs, JSON, webhooks, SaaS deployment, and enterprise system integration.
• Ability to independently read API documentation, test APIs, configure systems, and troubleshoot integration issues.
• Experience using AI-assisted development tools to build prototypes, scripts, workflow automations, API demos, or internal tools.
• Proven ability to lead technical projects, manage multiple stakeholders, and drive projects from planning through successful delivery.
• Strong problem-solving, decision-making, communication, and stakeholder management skills.
• Demonstrated ownership, accountability, and ability to work effectively in a fast-paced, dynamic environment.
• Fluent in English, with the ability to communicate effectively with regional and international stakeholders.

Work Location

• Work Arrangement: Onsite
• Office Location: 88 Kasablanka, South Jakarta, Indonesia