Forward-Deployed AI Engineer

PT SUSU TEKNOLOGI INDONESIA; Jakarta Utara; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

PT Susu Teknologi Indonesia seeks a Forward Deployed Engineer to lead technical discovery with strategic customers, translating business problems into shippable code and building integrative AI workflows within enterprise infrastructure.

You will own end-to-end rollouts, monitor KPIs/SLAs, and ensure system reliability in fast-moving environments, with strong emphasis on customer empathy and ownership.

Qualifications

• Experience: 2+ years in software engineering, technical delivery, or client-facing deployment roles.
• AI/Data Fluency: Familiarity with RAG architectures, vector databases, or LLM-driven agent frameworks where applicable.
• Soft Skills: High customer empathy, founder-like ownership, and comfort operating in fast-moving, ambiguous environments.

Responsibilities

• Lead technical discovery with strategic customers to translate ambiguous business problems into shippable code.
• Build custom integrations, data pipelines, and agentic AI workflows connecting APIs to enterprise infrastructure.
• AI/Data Fluency: Familiarity with RAG architectures, vector databases, or LLM-driven agent frameworks where applicable.
• Own end-to-end rollouts, monitor KPIs/SLAs, create evaluation suites, and ensure system reliability under live conditions.

Skills

Software engineering

Technical delivery

Client-facing deployment

AI/Data Fluency

Job description

PT Susu Teknologi Indonesia seeks a Forward Deployed Engineer to lead technical discovery with strategic customers, translating business problems into shippable code and building integrative AI workflows within enterprise infrastructure.

You will own end-to-end rollouts, monitor KPIs/SLAs, and ensure system reliability in fast-moving environments, with strong emphasis on customer empathy and ownership.