Forward Deployed Engineer @ Top AI Startup (Bali) - Rp IDR 22-32m/month

frontierinteractionscom; Denpasar; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Kulu is seeking a Forward Deployed Engineer to own how its AI agents perform for enterprise customers and how customers realize value from them. You will move agents from deployed to excellent by analyzing live sessions, identifying friction, iterating prompts and configurations, and supporting deployments that customers pay for.

This is a hands-on, high-ownership role with direct customer contact, working across commercial, product, and engineering to deliver tangible improvements and ensure

Qualifications

• Experience in deploying AI agents in customer-facing environments.
• Ability to analyze live customer sessions and identify friction points.
• Experience with prompt/configuration iteration and deployment tooling.

Responsibilities

• Own the deployment performance of AI agents across paying customers.
• Analyse live onboarding sessions and friction reports to drive config changes.
• Collaborate cross-functionally with product, engineering, and commercial teams.
• Communicate with customers daily to ensure value realization and successful deployments.

Job description

We're hiring a Forward Deployed Engineer to own how Kulu's AI agents perform in the hands of real enterprise customers — and how those customers realise value from them. This is the person who takes an agent from "deployed" to "excellent": analysing live sessions, finding friction, iterating configs and prompts, and running the deployment support our customers pay for.

It's a genuinely cross-functional seat, working between commercial, product, and engineering: you understand what a customer is trying to achieve, you know our product intimately enough to get that performance out of it, and you know what's shipping next well enough to put it to work for them. This is a hands-on, high-ownership role: we are not looking for a solutions consultant who writes decks about what engineering should fix. We want someone who opens the session traces, finds the problem, ships the config change, and proves it worked in the next batch of sessions.

You will be directly speaking to customers on a day-to-day basis.

Kulu is a small team moving fast, and until now this work has been done by the CCO personally — session-by-session analysis across hundreds of live onboarding calls, friction reports, config rebuilds, and a test playbook that you will inherit and make your own. You'll take over a working system, run it across a growing portfolio of paying customers, and become the reason our deployment support tiers are worth what customers pay for them