Floor Supervisor

Malibu Beachfront; Kota Semarang; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Malibu Beachfront in Semarang is seeking a Floor Supervisor to oversee daily operations on-site at Marina Beach. You will lead front-line staff, ensure top-tier guest service, and coordinate with teams to resolve issues and maintain standards.

The role requires strong leadership, training ability, and a proactive approach to driving sales while delivering exceptional hospitality in a dynamic beachfront setting.

Qualifications

• Strong communication and customer service skills to ensure guest satisfaction.
• Experience in training and coaching to mentor team members.
• Sales skills with ability to contribute to revenue goals.
• Strong organizational and problem-solving abilities.
• Hospitality or supervisory experience is a plus.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in Bahasa Indonesia and/or English.

Responsibilities

• Coordinating with staff to ensure smooth operations.
• Providing training and coaching to team members.
• Maintaining service quality across shifts.
• Supporting sales initiatives to meet targets.

Skills

Communication

Customer service

Training & coaching

Sales skills

Organization

Problem-solving

Languages (Indonesian/English)

Job description

n Company Description Malibu Beachfront, part of the Tentrem Group, is the largest beach club in Central Java, located on the scenic shores of Marina Beach, Semarang. Spanning 3 hectares within the POJ City complex, Malibu Beachfront combines relaxation, dining, entertainment, and sports in one destination. Our premier venues include VVATU Beach Club, Malibu Seafood Restaurant, Malibu Beachfront Ballroom, and a state-of-the-art Fitness Center. As a destination known for its exceptional service, Malibu Beachfront is committed to providing unforgettable experiences for its guests.

Role Description

We are seeking a Floor Supervisor for a full-time role at our Semarang location. As the Floor Supervisor, you will oversee daily operations, ensuring smooth service, addressing guest inquiries, and resolving issues promptly. This is an on-site role requiring strong leadership and organizational skills to support the dynamic environment of Malibu Beachfront.

Responsibilities

• Coordinating with staff
• Providing training and coaching
• Maintaining service quality
• Supporting sales initiatives to meet targets

Qualifications

• Strong Communication and Customer Service skills to ensure smooth guest interactions and satisfaction
• Experience in Training and Coaching to mentor and guide team members effectively
• Sales skills with the ability to contribute to revenue goals and operational success
• Strong organizational and problem-solving abilities
• Previous hospitality or supervisory experience is a plus
• Ability to work flexible hours, including weekends and holidays
• Proficiency in Bahasa Indonesia and/or Englishn