Fintech Operations Manager — Market Insights & CX

PT Idana Solusi Sejahtera; Jakarta Utara; On-site; IDR 270,000,000 - 360,000,000; Full time

Job summary

PT Idana Solusi Sejahtera, a fintech subsidiary of HC Financial Service Group, is seeking an experienced operations leader in Jakarta to conduct market research, competitor analysis, and user needs assessments while producing regular market analysis reports.

You will oversee Customer Service operations, coordinate with the China team, plan marketing campaigns for user growth, and participate in product requirements, testing, and UAT to ensure successful launches.

Qualifications

• Bachelor's degree or above in a relevant field.
• Minimum 3 years of experience in operations management, preferably in fintech, banking, or digital lending.
• Proficiency in Mandarin as working language (spoken and written).
• Strong execution skills and ability to drive results.
• Excellent analytical, communication, and cross-functional coordination skills.

Responsibilities

• Conduct market research, competitor analysis, and user needs assessments; produce market analysis reports.
• Monitor fintech, consumer finance, and digital lending trends; recommend product optimizations.
• Collect, organize, and analyze user feedback to drive product improvements and UX.
• Oversee Customer Service operations; improve service quality; liaise between China and local teams.
• Collaborate with China Operations to plan online and offline campaigns for user growth.
• Join product, tech, and risk teams in requirements discussions, testing, and UAT prior to launches.
• Provide interpretation and translation support between China and local teams when needed.

Skills

Market research

Operations management

Cross-functional coordination

Mandarin language

Communication

Analytical skills

Multicultural teamwork

Education

Bachelor's degree

Job description

PT Idana Solusi Sejahtera, a fintech subsidiary of HC Financial Service Group, is seeking an experienced operations leader in Jakarta to conduct market research, competitor analysis, and user needs assessments while producing regular market analysis reports.

You will oversee Customer Service operations, coordinate with the China team, plan marketing campaigns for user growth, and participate in product requirements, testing, and UAT to ensure successful launches.