Field Service Technician - Industrial Machinery
About the Role
Our client, a leading manufacturer of specialized industrial machinery, is seeking a dedicated and skilled Field Service Technician to join their operations in Jakarta, Jakarta . This role is crucial for ensuring the optimal performance and longevity of our client's equipment at customer sites. You will be responsible for installing, troubleshooting, repairing, and maintaining a wide range of complex machinery. The ideal candidate will have a strong mechanical and electrical aptitude, excellent diagnostic skills, and a commitment to providing exceptional customer service. This position requires frequent travel to client locations, offering a dynamic and hands‑on career path for motivated individuals. You will be the face of our client's technical support, building strong relationships with customers and ensuring their satisfaction.
Key Responsibilities
- Install, calibrate, and commission new industrial machinery at customer sites according to technical specifications.
- Perform routine preventative maintenance and inspections to ensure equipment reliability and prevent breakdowns.
- Diagnose and troubleshoot mechanical, electrical, and hydraulic issues using advanced diagnostic tools.
- Repair and replace faulty components, ensuring adherence to safety standards and manufacturer guidelines.
- Provide on‑site technical support and training to customers on equipment operation and maintenance.
- Respond promptly to service calls and emergencies, minimizing downtime for clients.
- Maintain accurate service reports, documenting all work performed, parts used, and time spent.
- Communicate effectively with the technical support team and management regarding service issues and client feedback.
- Manage inventory of spare parts and tools for efficient service delivery.
- Ensure all work is completed safely and in compliance with company policies and regulations.
- Build and maintain positive relationships with customers through professionalism and expertise.
Requirements
- High school diploma or equivalent; technical certification or associate's degree in a related field is preferred.
- Proven experience as a Field Service Technician or similar role, preferably in industrial machinery.
- Strong mechanical, electrical, and hydraulic troubleshooting skills.
- Ability to read and interpret technical manuals, schematics, and blueprints.
- Proficiency with diagnostic equipment and hand tools.
- Excellent problem‑solving and analytical abilities.
- Strong customer service and communication skills.
- Willingness to travel frequently within the assigned region.
- Valid driver's license and a clean driving record.
- Ability to work independently and manage time effectively.
- Basic understanding of PLC systems is an advantage.
Benefits
- Competitive hourly wage and potential for overtime pay.
- Company vehicle and fuel allowance.
- Comprehensive health, dental, and vision insurance.
- Paid training and