Field Access Engineer – Jaringan & Layanan Pelanggan

Groove; Bojonegoro; Remote; IDR 1,621,329,000 - 2,161,773,000; Full time

Job summary

Groove is seeking a Senior Field Service Engineer to provide expert remote technical support and maintenance for automated industrial systems. This home-based role combines high autonomy with frequent collaboration across client sites when travel is required.

You will diagnose PLCs, HMIs, robotics and SCADA, develop preventive maintenance plans, train client staff virtually, and manage spare parts logistics.

Qualifications

• Bachelor’s degree in Electrical, Mechanical, CS, or related field.
• ≥5 years in field service or maintenance of industrial automation.
• Proven ability to diagnose PLCs, HMIs, robotics and SCADA.
• Strong understanding of industrial networking protocols.
• Ability to read complex schematics and blueprints.
• Excellent remote communication and collaboration skills.
• Willingness to travel up to 30% and work independently.
• Fluent in English; Indonesian a plus.

Responsibilities

• Provide remote troubleshooting and diagnostic services for complex industrial automation equipment.
• Conduct virtual training sessions for client technical staff on system operation and maintenance.
• Develop and implement preventative maintenance schedules for remote monitoring.
• Perform remote software updates and configuration adjustments.
• Analyze system performance data to identify potential issues and recommend optimizations.
• Collaborate with internal engineering teams to resolve escalated technical challenges.
• Document all service activities, findings, and resolutions in the company's CRM system.
• Manage spare parts inventory and logistics for remote deployments.
• On-site support may be required for critical installations or complex repairs, necessitating travel.
• Adhere to all safety protocols and company standards.

Skills

PLC

HMI

Robotics

SCADA

Networking

Schematics

Remote comms

Travel readiness

English fluency

Education

Electrical Eng, Mechanical Eng, CS degree

Tools

Remote access tools

Virtual collaboration platforms

Job description

About the Role

Our client, a leader in advanced industrial automation solutions, is seeking a highly skilled and motivated Senior Field Service Engineer to join their dynamic team. This is a fully remote, home-based position, offering unparalleled flexibility and the opportunity to work with cutting-edge technology from anywhere. You will be instrumental in providing expert technical support and maintenance for a wide range of automated systems deployed across various industries. The ideal candidate possesses a deep understanding of mechanical, electrical, and software components of industrial machinery, coupled with exceptional problem-solving abilities and a customer-centric approach. This role requires extensive travel to client sites when necessary, but the core operations and communication will be managed remotely. We are committed to fostering a collaborative and innovative environment where your expertise is valued and your career growth is supported. This is a unique chance to contribute to critical infrastructure projects while enjoying the benefits of a remote-first work model.

Key Responsibilities

• Provide remote troubleshooting and diagnostic services for complex industrial automation equipment.


• Conduct virtual training sessions for client technical staff on system operation and maintenance.


• Develop and implement preventative maintenance schedules for remote monitoring.


• Perform remote software updates and configuration adjustments.


• Analyze system performance data to identify potential issues and recommend optimizations.


• Collaborate with internal engineering teams to resolve escalated technical challenges.


• Document all service activities, findings, and resolutions in the company's CRM system.


• Manage spare parts inventory and logistics for remote deployments.


• On-site support may be required for critical installations or complex repairs, necessitating travel.


• Adhere to all safety protocols and company standards.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.


• Minimum of 5 years of experience in field service, technical support, or maintenance of industrial automation systems.


• Proven expertise in diagnosing and resolving issues with PLCs, HMIs, robotics, and SCADA systems.


• Strong understanding of networking protocols commonly used in industrial environments.


• Proficiency in reading and interpreting complex technical schematics and blueprints.


• Excellent remote communication and interpersonal skills, with the ability to explain technical concepts clearly.


• Experience with remote access tools and virtual collaboration platforms is essential.


• Willingness and ability to travel up to 30% of the time for on-site interventions.


• Ability to work independently and manage time effectively in a remote setting.


• Fluency in English; knowledge of Indonesian is a plus.

Benefits

• Competitive salary package commensurate with experience.


• Comprehensive health, dental, and vision insurance.


• Generous paid time off and holidays.


• Opportunities for professional development and continuous learning.


• Access to the latest technologies and training.


• A supportive and flexible remote work environment.


• Company-provided tools and equipment for remote work.


• Potential for performance-based bonuses.