Field Collections Specialist – Pre Write Off

TalentLyft; Tangerang; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off to support customers in Jakarta. The role involves field visits to remind customers, negotiate arrears repayments, and uphold bank guidelines while delivering professional service during financial difficulties.

You will help customers reach sustainable agreements beneficial to both the bank and the client, while ensuring compliance with regulatory requirements and internal policies.

Qualifications

• Strong working knowledge of accounts receivable.
• Attention to detail and accuracy.
• Good communication and interpersonal skills.
• Strong organisational and decision‑making skills.
• Ability to problem‑solve.
• Negotiation and conflict management skills.
• Strong experience in general bookkeeping procedures.
• Proficient in relevant computer applications.

Responsibilities

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with analysis of overdue amounts and expected payment dates.
• Investigate and resolve client queries.
• Provide receipt/payment support to branches.
• Reconcile customer accounts in Sage Accounting Software.
• Communicate with clients via phone and/or email.
• Relieve for Accounts Payable when required.

Skills

Accounts receivable

Attention to detail

Communication

Organizational skills

Problem solving

Negotiation

Bookkeeping

Computer skills

Education

Accounting (Associates or better)

Tools

Sage Accounting Software

Job description

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off to support customers in Jakarta. The role involves field visits to remind customers, negotiate arrears repayments, and uphold bank guidelines while delivering professional service during financial difficulties.

You will help customers reach sustainable agreements beneficial to both the bank and the client, while ensuring compliance with regulatory requirements and internal policies.