Staff Field Payment Assistant Pre Write Off

HSBC; Jakarta Selatan; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

HSBC Indonesia is seeking a Staff FPA Pre Write Off Assistant to conduct field visits, remind customers and negotiate arrears repayments while upholding HSBC’s image and guidelines. You will engage customers in financial difficulty to reach mutually beneficial settlement, delivering professional service in line with regulatory requirements.

The role emphasizes negotiation, independence, and teamwork in a dynamic banking environment with a focus on responsible collections and customer outcomes.

Qualifications

• Minimum bachelor’s degree.
• Experience in collection industry.
• Readiness to work in Field job.
• Diligent.
• Independent and high integrity.
• Excellent negotiation and communication skills.
• Hardworking and able to work under pressure.
• Able to work in a team.

Responsibilities

• Engage with customers in the field and on-site to remind, offer solutions and negotiate arrears repayments.
• Negotiate sustainable repayment arrangements aligned with bank guidelines.
• Deliver professional service while ensuring regulatory requirements and internal policies are followed.

Skills

Negotiation

Communication

Teamwork

Independence

Integrity

Pressure handling

Education

Bachelor's degree

Job description

Some Careers Shine Brighter Than Others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world‑class wealth management through best‑in‑class, mobile‑first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best‑in‑class manufacturing capabilities in Asset Management and Insurance.

Responsibilities

• In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
• The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favorable opinion of our organization and an increased willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

To be successful in this role, you should meet the following requirements:

• Minimum bachelor’s degree
• Experience in collection industry
• Readiness to work in Field job
• Diligent
• Independent and high integrity
• Excellent negotiation and communication skills
• Hardworking and able to work under pressure
• Able to work in a team.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at [e-mail] at the time of your application, so that we can support you through your recruitment journey.