Senior Accounting Supervisor - Multi-Branch F&B

TalentLyft; Tangerang; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off to support customers in Jakarta. The role involves field visits to remind customers, negotiate arrears repayments, and uphold bank guidelines while delivering professional service during financial difficulties.

You will help customers reach sustainable agreements beneficial to both the bank and the client, while ensuring compliance with regulatory requirements and internal policies.

Qualifications

• Strong working knowledge of accounts receivable.
• Attention to detail and accuracy.
• Good communication and interpersonal skills.
• Strong organisational and decision‑making skills.
• Ability to problem‑solve.
• Negotiation and conflict management skills.
• Strong experience in general bookkeeping procedures.
• Proficient in relevant computer applications.

Responsibilities

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with analysis of overdue amounts and expected payment dates.
• Investigate and resolve client queries.
• Provide receipt/payment support to branches.
• Reconcile customer accounts in Sage Accounting Software.
• Communicate with clients via phone and/or email.
• Relieve for Accounts Payable when required.

Skills

Accounts receivable

Attention to detail

Communication

Organizational skills

Problem solving

Negotiation

Bookkeeping

Computer skills

Education

Accounting (Associates or better)

Tools

Sage Accounting Software

Job description

Staff Collection Field Payment Assistant Pre Write Off Jakarta

Staff Collection Field Payment Assistant Pre Write Off Jakarta
Location:
Jakarta Selatan, Jakarta, ID, 12560
Brand: HSBC
Area of Interest:
Closing Date:
Date: 23 Sept 2026
Job description
Some careers shine brighter than others.
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
Responsibilities:

• In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
• The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favorable opinion of our organization and an increased willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

To be successful in this role, you should meet the following requirements:

• Minimum bachelor's degree
• Experience in collection industry
• Readiness to work in Field job
• Diligent
• Independent and high integrity
• Excellent negotiation and communication skills
• Hardworking and able to work under pressure
• Able to work in a team.

You'll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at at the time of your application, so that we can support you through your recruitment journey.

Description
Essential Job Functions

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with analysis of overdue amounts and expected payment dates.
• Investigate and resolve client queries
• Provide receipt/payment support to branches
• Reconcile customer accounts in Sage Accounting Software
• Communicate with clients via phone and/or email
• Relieve for Accounts Payable when required.

Essential Skills and Qualifications

• Strong working knowledge of accounts receivable
• Attention to detail and accuracy
• Good communication and interpersonal skills
• Strong organisational and decision-making skills
• Ability to problem-solve
• Negotiation and conflict management skills
• Strong experience in general bookkeeping procedures
• Proficient in relevant computer applications

QualificationsEducationRequired

• Associates or better in Accounting

ExperiencePreferred

• Must have completed secondary school with satisfactorily results in Mathematics- Proficiency in English required- Applicants studying an accounting degree may be considered.