Waiter

Raffles Hotels & Resorts

Kuta

On-site

IDR 44,640,000 - 78,120,000

Full time

4 days ago

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Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & R&R

Special dining and wellness discounts

Added luxuries

Job summary

Raffles Bali is seeking a professional Waiter/Waitress to deliver flawless service in our Restaurants/Bars, enhancing guests’ dining experiences with a warm, attentive approach. You will handle reservations, manage flow, and greet guests with genuine hospitality.

The role requires a minimum of 3 years in waitstaff, strong F&B knowledge, and a keen eye for detail. Luxury service experience is valued; onboarding includes brand-standard procedures and Upselling opportunities.

Qualifications

Minimum of 3 years of relevant experience as waiter/waitress.
Good knowledge in food and beverage service.
Luxury experience will be a plus.

Responsibilities

Provide smooth, faultless service in Restaurants/Bars for guests and potential guests.
Handle reservations and manage guest flow to ensure a welcoming experience.
Explain menu, answer questions, and suggest appropriate food and beverage options.
Take orders and deliver items promptly according to standards.
Ensure guest satisfaction and uphold brand service sequences.

Skills

Guest service

Upselling

Teamwork

Job description

Company Description

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

Job Description

The Waiter / Waitress provides a smooth and faultless service in Restaurants/Bars for guests and potential guests, maximizing their dining experience using technical and individual social skills. Handle table reservations and effectively control the flow of guests. Provide a warm and friendly welcome. Following proper cashiering procedure.

General Duties

Know your job and service and be expert in particular area. Effectively learn and to apply job knowledge and technical skills. Work to improve your functional skills for future. Readily share your expertise with others.
Ensuring speedy, polite, guest friendly service at all times, aimed at providing elegant service to Raffles brand standards always in accordance with pre-agreed service sequences. Helping in hands on way when needed.
To continually strive to maintain the loyalty of regular guests through the creation of innovative new promotion ideas.
Explain menu, answers enquiries and makes suggestions regarding food, beverage and service to in-house/residence or villa guests.
Takes orders and serves food and beverage to guest according to the established sequence and procedures.
Regularly checking guest satisfaction
Paying attention to and handling special guest needs and requests, anticipating and handling guest needs.
Fully able to maneuver with all aspects of the Micros (POS)
Ensures all food and beverage items, equipment and other facilities in the Room service are maintained according to the Departmental Operation Manual requirements.
Take guest orders and deliver items without unnecessary delay.
Possesses a thorough knowledge of the Room service food menu & wine List and specialties.
Up-sells the menu and induces guests to take slightly higher than medium prices items and side orders: soup, beverage, salad, dessert, etc. to increase the revenue. Achieves sales targets.Up-sells the menu and induces guests to take slightly higher than medium prices items

Qualifications

Knowledge and Experience

Minimum of 3 years of relevant experience as waiter
Good Knowledge in food and beverage
Luxury experience will be a plus

Competencies

Ability to ensure that hotel's standards, policies and procedures within food & beverage operation are applied.
Ability to prioritize and organize work assignments, delegate work.
Ability to motivate food & beverage Colleagues and maintains a cohesive team.
Ability to be a clear thinker, analyzes and resolves problems exercising good judgments.
Ability to focus and pay attention on details.
Ability to suggest sell food and beverage venues, menu items, beverages and wines.
Ability to ensure security and confidentiality of guest and hotel information.
Knowledge of all product items, preparation method / time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

Bar layout, table / seat / station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

Additional Information