F&B Training Lead — Service Excellence

Hyatt Hotels Corporation; Jakarta Timur; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Hyatt Kabutocho Tokyo is seeking an experienced F&B Trainer to develop, implement, and monitor training programs for the Food & Beverage department, ensuring consistent service standards and guest satisfaction. You will coach teams, conduct onboarding, and drive quality improvement initiatives in a luxury hotel environment.

Ideal candidates possess Indonesian nationality or eligibility, a degree in Hospitality or Business Management, and excellent English communication skills.

Qualifications

• Indonesian nationality and degree in Hospitality or Business Management.
• Excellent English communication and writing skills.
• Strong leadership and business acumen.
• Experience with luxury hotel brands is preferred.

Responsibilities

• Develop and deliver training programs for F&B staff to ensure service standards and product knowledge.
• Conduct onboarding, orientation, and ongoing skills training for new hires.
• Monitor service quality across F&B outlets and provide coaching to address gaps.
• Review guest feedback and audits to identify opportunities for improvement and standardize service delivery.

Job description

Hyatt Kabutocho Tokyo is seeking an experienced F&B Trainer to develop, implement, and monitor training programs for the Food & Beverage department, ensuring consistent service standards and guest satisfaction. You will coach teams, conduct onboarding, and drive quality improvement initiatives in a luxury hotel environment.

Ideal candidates possess Indonesian nationality or eligibility, a degree in Hospitality or Business Management, and excellent English communication skills.