F&B Trainer (Assistant Manager Level)

Hyatt Hotels Corporation; Jakarta Timur; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Hyatt Kabutocho Tokyo is seeking an experienced F&B Trainer to develop, implement, and monitor training programs for the Food & Beverage department, ensuring consistent service standards and guest satisfaction. You will coach teams, conduct onboarding, and drive quality improvement initiatives in a luxury hotel environment.

Ideal candidates possess Indonesian nationality or eligibility, a degree in Hospitality or Business Management, and excellent English communication skills.

Qualifications

• Indonesian nationality and degree in Hospitality or Business Management.
• Excellent English communication and writing skills.
• Strong leadership and business acumen.
• Experience with luxury hotel brands is preferred.

Responsibilities

• Develop and deliver training programs for F&B staff to ensure service standards and product knowledge.
• Conduct onboarding, orientation, and ongoing skills training for new hires.
• Monitor service quality across F&B outlets and provide coaching to address gaps.
• Review guest feedback and audits to identify opportunities for improvement and standardize service delivery.

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

The F&B Trainer is responsible for developing, implementing, and monitoring all training programs within the Food & Beverage Department to ensure consistent service standards, product knowledge, operational excellence, and guest satisfaction. This position plays a key role in driving quality improvement initiatives, coaching team members, and ensuring compliance with hotel and brand standards.

Key Responsibilities

Training & Development

• Develop and execute departmental training plans for all F&B employees.
• Conduct orientation, onboarding, and skills training for new hires.
• Deliver training programs related to service standards, product knowledge, upselling techniques, guest engagement, and operational procedures.
• Conduct refresher training to ensure continuous improvement and consistency of service delivery.
• Identify training needs through observations, audits, guest feedback, and operational performance reviews.
• Maintain training records, attendance reports, and individual training progress.

Quality Assurance & Service Excellence

• Monitor and evaluate service standards across all F&B outlets to ensure compliance with hotel and brand requirements.
• Conduct regular quality audits, service observations, and spot checks.
• Provide coaching and corrective training to address performance gaps.
• Analyze guest feedback, comment cards, online reviews, and satisfaction scores to identify improvement opportunities.
• Drive continuous service enhancement initiatives to improve guest experience and service consistency.

Qualifications

• - Indonesian Nationality with a degree in Hospitality or Business Management
• - Previous experience with a recognized international luxury hotel brand is highly preferred.
• - Experience in other luxury brands customer-focused industries will be an advantage.
• - Certification or formal training in luxury hospitality standards and service excellence is preferred.
• - Excellent English communication and writing skills are essential.
• - Additional language proficiency will be considered an advantage
• - Strong in leadership and business acumen
• - Strong guest service mindset and people management & development skills

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