F&B Training Lead — Luxury Service & Standards

Park Hyatt; Jakarta Pusat; Presencial; IDR 180.000.000 - 300.000.000; Jornada completa

Descripción de la vacante

Park Hyatt Jakarta is seeking an F&B Trainer to develop, implement, and monitor comprehensive training programs within the Food & Beverage department, ensuring consistent service standards, product knowledge, and guest satisfaction across all outlets.

The role focuses on coaching team members, driving quality improvements, and ensuring compliance with hotel and brand standards, contributing to operational excellence and elevated guest experiences in a luxury environment.

Formación

• Excellent English communication and writing skills are essential.
• Strong leadership and business acumen.
• Strong guest service mindset and people management & development skills.
• Indonesian nationality with a degree in Hospitality or Business Management

Responsabilidades

• Develop and execute departmental training plans for all F&B employees.
• Conduct orientation, onboarding, and skills training for new hires.
• Deliver training programs related to service standards, product knowledge, upselling techniques, guest engagement, and operational procedures.
• Conduct refresher training to ensure continuous improvement and consistency of service delivery.
• Identify training needs through observations, audits, guest feedback, and operational performance reviews.
• Maintain training records, attendance reports, and individual training progress.
• Monitor and evaluate service standards across all F&B outlets to ensure compliance with hotel and brand requirements.
• Conduct regular quality audits, service observations, and spot checks.
• Provide coaching and corrective training to address performance gaps.
• Analyze guest feedback, comment cards, online reviews, and satisfaction scores to identify improvement opportunities.
• Drive continuous service enhancement initiatives to improve guest experience and service consistency.

Descripción del empleo

Park Hyatt Jakarta is seeking an F&B Trainer to develop, implement, and monitor comprehensive training programs within the Food & Beverage department, ensuring consistent service standards, product knowledge, and guest satisfaction across all outlets.

The role focuses on coaching team members, driving quality improvements, and ensuring compliance with hotel and brand standards, contributing to operational excellence and elevated guest experiences in a luxury environment.