Luxury F&B Team Lead - Guest Experience & Ops

Park Hyatt; Jakarta Pusat; On-site; IDR 78,120,000 - 145,080,000; Full time

Job summary

Park Hyatt Jakarta is seeking a hands-on Outlet Supervisor for its Food & Beverage operations. You will ensure brand standards, and Drive Touches of Hyatt and the F&B Top 20, while collaborating with Kitchen, Beverage and Housekeeping teams to maintain top guest experiences.

You will lead with a strong service mindset, manage people and safety practices, and be present during peak periods to uphold quality and hygiene in all outlets.

Qualifications

• Indonesian nationality with a degree in Hospitality or related field.
• Minimum 1 year experience in a similar position in 5-star International Hotel Chain.
• Luxury hotel or international experience is an advantage.
• Strong leadership and business acumen.
• Excellent English communication and guest service mindset; people management and development skills.

Responsibilities

• Ensures that minimum brand standards have been implemented.
• Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and guest satisfaction.
• Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments.
• Keeps the outlet clean and organized at front and back of house.
• Assist to liaise with Kitchen and Beverage Department on daily operations and quality control.
• Be a hands-on supervisor and present at the Outlet, especially during busy periods.
• Conduct monthly inventory checks on operating equipment and supplies.
• Liaise with Housekeeping to ensure cleaning schedules are adhered to.
• Implement food safety programs and procedures and practice safety in handling food.
• Perform personal and environmental hygiene in F&B operations.

Skills

Leadership

Guest service

People management

English proficiency

Education

Hospitality or related field degree

Job description

Park Hyatt Jakarta is seeking a hands-on Outlet Supervisor for its Food & Beverage operations. You will ensure brand standards, and Drive Touches of Hyatt and the F&B Top 20, while collaborating with Kitchen, Beverage and Housekeeping teams to maintain top guest experiences.

You will lead with a strong service mindset, manage people and safety practices, and be present during peak periods to uphold quality and hygiene in all outlets.