F&B Trainer (Assistant Manager Level)

Park Hyatt; Jakarta Pusat; In loco; IDR 180.000.000 - 300.000.000; Tempo pieno

Descrizione del lavoro

Park Hyatt Jakarta is seeking an F&B Trainer to develop, implement, and monitor comprehensive training programs within the Food & Beverage department, ensuring consistent service standards, product knowledge, and guest satisfaction across all outlets.

The role focuses on coaching team members, driving quality improvements, and ensuring compliance with hotel and brand standards, contributing to operational excellence and elevated guest experiences in a luxury environment.

Competenze

• Excellent English communication and writing skills are essential.
• Strong leadership and business acumen.
• Strong guest service mindset and people management & development skills.
• Indonesian nationality with a degree in Hospitality or Business Management

Mansioni

• Develop and execute departmental training plans for all F&B employees.
• Conduct orientation, onboarding, and skills training for new hires.
• Deliver training programs related to service standards, product knowledge, upselling techniques, guest engagement, and operational procedures.
• Conduct refresher training to ensure continuous improvement and consistency of service delivery.
• Identify training needs through observations, audits, guest feedback, and operational performance reviews.
• Maintain training records, attendance reports, and individual training progress.
• Monitor and evaluate service standards across all F&B outlets to ensure compliance with hotel and brand requirements.
• Conduct regular quality audits, service observations, and spot checks.
• Provide coaching and corrective training to address performance gaps.
• Analyze guest feedback, comment cards, online reviews, and satisfaction scores to identify improvement opportunities.
• Drive continuous service enhancement initiatives to improve guest experience and service consistency.

Descrizione del lavoro

Organization- Park Hyatt Jakarta

Summary

Position Summary

The F&B Trainer is responsible for developing, implementing, and monitoring all training programs within the Food & Beverage Department to ensure consistent service standards, product knowledge, operational excellence, and guest satisfaction. This position plays a key role in driving quality improvement initiatives, coaching team members, and ensuring compliance with hotel and brand standards.

Key Responsibilities

Training & Development

• Develop and execute departmental training plans for all F&B employees.
• Conduct orientation, onboarding, and skills training for new hires.
• Deliver training programs related to service standards, product knowledge, upselling techniques, guest engagement, and operational procedures.
• Conduct refresher training to ensure continuous improvement and consistency of service delivery.
• Identify training needs through observations, audits, guest feedback, and operational performance reviews.
• Maintain training records, attendance reports, and individual training progress.

Quality Assurance & Service Excellence

• Monitor and evaluate service standards across all F&B outlets to ensure compliance with hotel and brand requirements.
• Conduct regular quality audits, service observations, and spot checks.
• Provide coaching and corrective training to address performance gaps.
• Analyze guest feedback, comment cards, online reviews, and satisfaction scores to identify improvement opportunities.
• Drive continuous service enhancement initiatives to improve guest experience and service consistency.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Previous experience with a recognized international luxury hotel brand is highly preferred.
• Experience in other luxury brands customer-focused industries will be an advantage.
• Certification or formal training in luxury hospitality standards and service excellence is preferred.
• Excellent English communication and writing skills are essential.
• Additional language proficiency will be considered an advantage
• Strong in leadership and business acumen
• Strong guest service mindset and people management & development skills