F&B Trainer (Assistant Manager Level)

Hyatt Hotels Corporation; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Hyatt Hotels Corporation is seeking an F&B Trainer to develop, implement, and monitor training programs for the Food & Beverage Department. You will ensure consistent service standards, strong product knowledge, and guest satisfaction by coaching staff and driving quality initiatives across the hotel.

The role focuses on training delivery, records management, and continuous improvement to uphold luxury brand standards and support operational excellence.

Qualifications

• Indonesian nationality is required.
• A degree in Hospitality or Business Management is preferred.
• Experience with a recognized international luxury hotel brand is highly preferred.
• Excellent English communication and writing skills are essential.
• Additional language skills are advantageous.

Responsibilities

• Develop and implement training plans for the Food & Beverage department.
• Conduct onboarding and ongoing skills training for new and existing staff.
• Deliver training on service standards, product knowledge, upselling, guest engagement, and procedures.
• Monitor training effectiveness and maintain records of attendance and progress.
• Identify training needs through audits, observations, and guest feedback.
• Provide coaching to close performance gaps and drive service excellence.

Skills

Leadership

Guest service mindset

People management

English communication

English writing

Education

Hospitality or Business Management degree

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

The F&B Trainer is responsible for developing, implementing, and monitoring all training programs within the Food & Beverage Department to ensure consistent service standards, product knowledge, operational excellence, and guest satisfaction. This position plays a key role in driving quality improvement initiatives, coaching team members, and ensuring compliance with hotel and brand standards.

Key Responsibilities

Training & Development

• Develop and execute departmental training plans for all F&B employees.
• Conduct orientation, onboarding, and skills training for new hires.
• Deliver training programs related to service standards, product knowledge, upselling techniques, guest engagement, and operational procedures.
• Conduct refresher training to ensure continuous improvement and consistency of service delivery.
• Identify training needs through observations, audits, guest feedback, and operational performance reviews.
• Maintain training records, attendance reports, and individual training progress.

Quality Assurance & Service Excellence

• Monitor and evaluate service standards across all F&B outlets to ensure compliance with hotel and brand requirements.
• Conduct regular quality audits, service observations, and spot checks.
• Provide coaching and corrective training to address performance gaps.
• Analyze guest feedback, comment cards, online reviews, and satisfaction scores to identify improvement opportunities.
• Drive continuous service enhancement initiatives to improve guest experience and service consistency.

Qualifications

• - Indonesian Nationality with a degree in Hospitality or Business Management
• - Previous experience with a recognized international luxury hotel brand is highly preferred.
• - Experience in other luxury brands customer-focused industries will be an advantage.
• - Certification or formal training in luxury hospitality standards and service excellence is preferred.
• - Excellent English communication and writing skills are essential.
• - Additional language proficiency will be considered an advantage
• - Strong in leadership and business acumen
• - Strong guest service mindset and people management & development skills

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