F&B Operational Supervisor

Ruang Dinamika Cakra; Jakarta Utara; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Ruang Dinamika Cakra is seeking an Operational Manager to run the daily operations of two fast-paced F&B outlets in Kelapa Gading, North Jakarta. You ensure consistent food quality, fast service, safe environments, and cost control while delivering a great guest experience.

You will open/close outlets, supervise peak hours, manage staff schedules, and reconcile daily cash and online sales. A hands-on leader, you’ll uphold hygiene and safety standards and drive continuous improvement.

Qualifications

• 3+ years in F&B operations with supervisory or managerial experience.
• Strong knowledge of food cost control, inventory management, FIFO.
• Experience in high-volume, fast-paced outlets.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Open and close outlets; verify staff readiness, cleanliness, equipment, stock, and POS/online ordering systems.
• Supervise daily service during peak hours; manage queues, portions, speed, and complaints.
• Oversee food preparation and quality standards (taste, portion, hygiene).
• Control food cost and waste; conduct stock counts and track leftovers.
• Manage staff scheduling, attendance, coaching, and discipline.
• Reconcile daily cash, POS, and QRIS/online sales; review voids/discounts.
• Ensure compliance with food safety, hygiene, halal handling, licenses.
• Monitor equipment maintenance and cold-chain conditions.
• Submit daily sales reports to owner outlining key metrics.

Skills

Leadership

Communication

Problem-solving

Staff management

Customer service

POS systems

Excel/Google Sheets

Scheduling

Shift work

Quality control

Tools

POS systems

Excel/Google Sheets

Delivery platforms

Job description

We are looking for an Operational Manager to run the daily operations of our two F&B outlets in Kelapa Gading, North Jakarta, ensuring consistent food quality, fast service, controlled costs, and a clean, safe environment.

Key Responsibilities

• Open and close outlets: check staff readiness, cleanliness, equipment, stock, and POS/online ordering systems
• Supervise daily service during peak hours, including queue handling, portioning, order speed, and customer complaints
• Oversee food preparation and quality standards (taste, portion, presentation, hygiene)
• Control food cost and waste: check purchases, run stock counts, and track leftovers and waste
• Manage staff scheduling, attendance, briefings, coaching, and discipline
• Reconcile daily cash, POS, and QRIS/online sales, and review voids and discounts
• Ensure compliance with food safety, hygiene, halal handling, and licensing requirements
• Monitor equipment maintenance and cold-chain conditions
• Submit a daily report to the owner covering sales, customer count, average spend, waste, and issues

Requirements

• Minimum 3 years of experience in F&B operations, with at least 1 year in a supervisory or managerial role
• Strong knowledge of food cost control, inventory management, and FIFO
• Experience managing high-volume, fast-paced outlets
• Strong leadership, communication, and problem-solving skills
• Comfortable with POS systems, Excel/Google Sheets, and delivery platforms
• Willing to work shifts, weekends, and public holidays
• Knowledge of food safety and hygiene standards is an advantage
• Based in or willing to relocate to the Jakarta area