F&B Manager

Swiss-Belhotel International; Palu; On-site; IDR 800,000,000 - 1,400,000,000; Full time

Benefits offered by this job

Performance Bonus

Training & Professional Development

Housing

Medical & Health Insurance

Employee Discounts

Work From Office (WFO)

F&B Services

Job summary

Swiss-Belhotel International in Palu, Indonesia, seeks a dynamic Head of Food & Beverage to develop and oversee all F&B functions, maintain licenses, and support the hotel’s sales and marketing plan.

You will build annual budgets and targets, prepare financial reports, monitor market trends, and drive revenue growth through promotions and cross-functional collaboration with Sales and Rooms, while ensuring quality and cost-control across all outlets.

Qualifications

• Self-motivated with innovative thinking and strong leadership.
• Excellent interpersonal and communication skills.
• Strong financial management and analytical abilities.
• Ability to manage complex projects and multi-task effectively.

Responsibilities

• Develop and oversee all functions of the F&B Division.
• Maintain licenses and permits for the division.
• Assist in sales and marketing plan development.
• Prepare budgets, targets and timely financial reports.
• Monitor market trends and identify opportunities to grow profitability.
• Coordinate cross-promotions with Sales and Rooms.
• Ensure cost control and achievement of budget goals.
• Oversee staff performance, training and development.
• Ensure health, safety and service standards across outlets.

Skills

Self-motivated

Innovative thinking

Interpersonal skills

Leadership & coaching

Analytical thinking

Financial management

Attention to detail

Project management

Multitasking & prioritisation

Computer literacy

Tools

Word

Excel

PowerPoint

Industry software

Job description

Develop and oversee all functions of the Food & Beverage Division.Maintain current licenses and permits as prescribed by your jurisdiction for your division.Assist with the development and implementation the Hotel sales and marketing plan.Develop the annual budget and targets for areas under your supervision.Prepare and produce detailed financial reports as required in a timely fashion.Use various financial management skills to analyse performance results to identifyprofitability shortfalls or opportunities to increase revenues, reduce costs, improve overallprofitability and meet budget goals.Regularly monitor market performance, penetration, trends, practices and systems in theHotel industry to help project future supply and demand, and identify business opportunities.Develop a knowledge base of existing competitor strategies, and analyse their strengths andweaknesses to successfully direct marketing activities against each.Build market share by developing short and long-term strategies for the Food & BeverageDivision including the identification of business opportunities, promotions and areas whereproducts and services can be improved.Develop and implement the Food & Beverage marketing plan including the development ofmenus, promotions and pricing strategies as appropriate.Oversee all Food & Beverage Division marketing promotions.Coordinate with Sales and Rooms to develop cross promotions as appropriate.Ensure your division is managed to control costs, increase revenues and meet budget goals.Provide on-going communication to all areas within your division regarding policies,programmes and procedures.Ensure all operating procedures are properly implemented within your division.Review and modify operating manuals within your division as required.Regularly review outlet reservations to oversee the management of guest requests, VIParrivals, group bookings and other reservations requiring special attention.Ensure all guests are provided with efficient and professional service and that all Food &Beverage items are presented according to established standards and procedures.Oversee the handling of VIP guests including meet and greet and amenity arrangements.Employee’s Initial ________Oversee the handling of event bookings to ensure all specifications are properly delegatedand arranged.Be readily available to handle guest queries and resolve issues in a timely and professionalmanner.Conduct regular walkthroughs through all Food & Beverage front and back-of-house andfood storage areas and coordinate preventive maintenance and general cleaningprogrammes with Housekeeping and Engineering.Conduct regular inspections of Food & Beverage outlets and events to ensure standardsofquality are adhered to.Ensure all health and safety precautions are met to established standards and procedures.Oversee all billing, cashiering and cash float procedures in your division.Be available to address issues with regard to charge disputes and discrepancies whenrequired including the authorisation of rebates, discounts and comps.Monitor department spending and recommend corrective actions as necessary.Review and negotiate tender documents and vendor contracts as necessary.Oversee all purchasing, receiving and inventory practices and exercise risk managementskills to prevent improper handling, damage, spoilage or theft of inventory items.Ensure the best candidates fill vacancies by participating in the recruitment of Employeesunder your supervision.Develop and constantly review the succession plan within your division and develop crosstraining and professional development programmes for the advancement of potentialSupervisors and Managers.Conduct regular performance appraisals for Managers and Supervisors to assessemployment eligibility during their probation period, and opportunities for developmentthroughout their career with the Hotel and SBI.Ensure Managers within your division are properly carrying out probationary reviews andperformance appraisals as required and review all appraisals for underperformingEmployees.Identify training opportunities and ensure training objectives are met within your division.Address issues with regard to Employee misconduct and disciplinary action as per HRprocedures.Manage the schedule for Department Heads in your division to ensure proper coverage tomeet business needs.Review payroll costs for your division and make recommendations where appropriate.Attend and coordinate regular meetings including management and departmental meetingsfor areas under your supervision.Act as Manager on Duty as required.Coordinate functions and activities with regional, divisional and corporate offices asappropriate.Monitor the condition of facilities and make recommendations on maintenance repairs orrenovations and refurbishments requiring capital expenditure budgets to ensure an updatedlook and feel for the Hotel.Maintain a complete understanding of the Employee Handbook and adhere to regulationscontained therein.Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health,and ensure all precautions are taken to safeguard against incidents for areas under yoursupervision.Perform other assignments to meet business needs as directed by your superiors.

Requirements

Self-motivated. Innovative thinking. Strong interpersonal and communication skills. Strong leadership, coaching and counselling skills. Strong analytical skills and strategic thinking. Strong financial management skills. High attention to detail. Ability to organise and lead complex projects. Able to multi-task and prioritise tasks consistent with business objectives. Computer literate with knowledge of Word, Excel, PPT, industry related software desired. Must be fluent in English, conversational local language desired.

Perks and Benefits

• Performance Bonus
• Training & Professional Development
• Housing
• Medical & Health Insurance
• Employee Discounts
• Work From Office (WFO)
• F&B Services

Staff

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