Hotel FB Manager / FB Supervisor

Swiss-Belhotel International; Kota Malang ꦠꦸꦛꦩꦭꦁ; On-site; IDR 600,000,000 - 850,000,000; Full time

Benefits offered by this job

Maternity & Paternity Leave

Employee Discounts

Training & Professional Development

Free Lunch or Snacks

Medical & Health Insurance

Work From Office (WFO)

F&B Services

Department Head/Manager

+8 other locations

Job summary

Swiss-Belhotel International seeks a strategic F&B Division Manager to lead all aspects of the Food & Beverage operations, overseeing budgets, promotions, and cross-promotions with Sales and Rooms. You will ensure top-tier guest service, compliance, and profitability in a dynamic hotel environment.

The ideal candidate will have 5+ years in hotel F&B leadership, fluent English, and a degree in Hotel/Restaurant Management, with strong financial and team leadership skills to drive revenue growth.

Qualifications

• Driven leader capable of shaping and directing large F&B operations.
• Excellent communication, negotiation and problem-solving abilities.
• Proven track record managing budgets, forecasting and P&L for F&B.
• Experience in hotel F&B with at least 5 years in a supervisory/managerial role.

Responsibilities

• Lead and coordinate all functions of the F&B division to ensure smooth operations.
• Develop and oversee the F&B budget, targets and revenue plans.
• Maintain licenses, permits and compliance for the division.
• Drive marketing plans, promotions and cross-promotion with Sales.
• Oversee purchasing, inventory, staffing and training within F&B.

Skills

Self-motivated

Innovative thinking

Interpersonal skills

Leadership & coaching

Analytical thinking

Financial management

Attention to detail

Project management

Multi-tasking

MS Office (Word/Excel/PPT)

English fluency

Hotel/Restaurant mgmt degree

F&B management experience

Education

Hotel/Restaurant Management degree

Tools

Word

Excel

PowerPoint

Job description

Responsible for managing and coordinating all aspects of Food & Beverage departments with the goal of ensuring smooth operations, exceeding guest expectations and maximizing revenues and profits to agreed budgets.

DUTIES AND RESPONSIBILITIES

• Develop and oversee all functions of the Food & Beverage Division.
• Maintain current licenses and permits as prescribed by your jurisdiction for your division.
• Assist with the development and implementation the Hotel sales and marketing plan.
• Develop the annual budget and targets for areas under your supervision.
• Prepare and produce detailed financial reports as required in a timely fashion.
• Use various financial management skills to analyze performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.
• Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities.
• Develop a knowledge base of existing competitor strategies, and analyze their strengths and weaknesses to successfully direct marketing activities against each.
• Build market share by developing short and long-term strategies for the Food & Beverage Division including the identification of business opportunities, promotions and areas where products and services can be improved.
• Develop and implement the Food & Beverage marketing plan including the development of menus, promotions and pricing strategies as appropriate.
• Oversee all Food & Beverage Division marketing promotions.
• Coordinate with Sales and Rooms to develop cross promotions as appropriate.
• Ensure your division is managed to control costs, increase revenues and meet budget goals.
• Provide on-going communication to all areas within your division regarding policies, programmes and procedures.
• Ensure all operating procedures are properly implemented within your division.
• Review and modify operating manuals within your division as required.
• Regularly review outlet reservations to oversee the management of guest requests, VIP arrivals, group bookings and other reservations requiring special attention.
• Ensure all guests are provided with efficient and professional service and that all Food & Beverage items are presented according to established standards and procedures.
• Oversee the handling of VIP guests including meet and greet and amenity arrangements.
• Oversee the handling of event bookings to ensure all specifications are properly delegated and arranged.
• Be readily available to handle guest queries and resolve issues in a timely and professional manner.
• Conduct regular walkthroughs through all Food & Beverage front and back-of-house and food storage areas and coordinate preventive maintenance and general cleaning programmes with Housekeeping and Engineering.
• Conduct regular inspections of Food & Beverage outlets and events to ensure standards of quality are adhered to.
• Ensure all health and safety precautions are met to established standards and procedures.
• Oversee all billing, cashiering and cash float procedures in your division.
• Be available to address issues with regard to charge disputes and discrepancies when required including the authorisation of rebates, discounts and comps.
• Monitor department spending and recommend corrective actions as necessary.
• Review and negotiate tender documents and vendor contracts as necessary.
• Oversee all purchasing, receiving and inventory practices and exercise risk management skills to prevent improper handling, damage, spoilage or theft of inventory items.
• Ensure the best candidates fill vacancies by participating in the recruitment of Employees under your supervision.
• Develop and constantly review the succession plan within your division and develop cross training and professional development programme for the advancement of potential Supervisors and Managers.
• Conduct regular performance appraisals for Managers and Supervisors to assess employment eligibility during their probation period, and opportunities for development throughout their career with the Hotel and SBI.
• Ensure Managers within your division are properly carrying out probationary reviews and performance appraisals as required and review all appraisals for underperforming Employees.
• Identify training opportunities and ensure training objectives are met within your division.
• Address issues with regard to Employee misconduct and disciplinary action as per HR procedures.
• Manage the schedule for Department Heads in your division to ensure proper coverage to meet business needs.
• Review payroll costs for your division and make recommendations where appropriate.
• Attend and coordinate regular meetings including management and departmental meetings for areas under your supervision.
• Act as Manager on Duty as required.
• Coordinate functions and activities with regional, divisional and corporate offices as appropriate.
• Monitor the condition of facilities and make recommendations on maintenance repairs or renovations and refurbishments requiring capital expenditure budgets to ensure an updated look and feel for the Hotel.
• Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.
• Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.
• Perform other assignments to meet business needs as directed by your superiors.

Requirements

REQUIRED SKILLS

• Self-motivated.
• Innovative thinking.
• Strong interpersonal and communication skills.
• Strong leadership, coaching and counselling skills.
• Strong analytical skills and strategic thinking.
• Strong financial management skills.
• High attention to detail.
• Ability to organise and lead complex projects.
• Able to multi-task and prioritise tasks consistent with business objectives.
• Computer literate with knowledge of Word, Excel, PPT, industry related software desired.
• Must be fluent in English, conversational local language desired.
• Graduate of a Hotel or Restaurant Management degree desired.
• Minimum of 2-years of experience in the same position or strong track record as a Manager in the Food & Beverage Division of a hotel for at least 5-years.

Perks and Benefits

Maternity & Paternity Leave

Employee Discounts

Training & Professional Development

Free Lunch or Snacks

Medical & Health Insurance

Work From Office (WFO)

F&B Services

Department Head/Manager

+8 other locations