Export Logistics Specialist – Customer Care (Sea & Air)

PT OOCLS Logistics Indonesia; Kota Semarang; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT OOCLS Logistics Indonesia seeks an Export Administrator in Semarang to manage end-to-end export operations (Sea & Air), prepare critical documents, and coordinate with customers, overseas agents, carriers, and internal teams. The role emphasizes accuracy, deadlines, and regulatory compliance.

The candidate will have at least 2 years in logistics/export, strong English, and good communication skills, with the ability to work both independently and in a team to ensure seamless international

Qualifications

• Bachelor's Degree in any field.
• Minimum 2 years experience in Logistics / Freight Forwarding, especially Export (Sea & Air).
• Fluent in English (spoken & written); Mandarin proficiency is a plus.

Responsibilities

• Handle end-to-end export operations (Sea & Air), including documentation and administration.
• Prepare and manage export documents (Shipping Instruction, BL, Invoice, Packing List, etc.).
• Coordinate with customers, overseas agents, carriers, and internal teams.
• Monitor shipment schedule and ensure timely delivery.
• Provide excellent customer service and maintain strong client relationships.
• Handle inquiries, issues, and complaints professionally.
• Ensure all processes comply with company procedures and regulations.
• Provide regular updates on shipment status to customers.

Skills

Export operations

Documentation

Customer service

Communication

Team coordination

Problem solving

Education

Bachelor's Degree

Job description

PT OOCLS Logistics Indonesia seeks an Export Administrator in Semarang to manage end-to-end export operations (Sea & Air), prepare critical documents, and coordinate with customers, overseas agents, carriers, and internal teams. The role emphasizes accuracy, deadlines, and regulatory compliance.

The candidate will have at least 2 years in logistics/export, strong English, and good communication skills, with the ability to work both independently and in a team to ensure seamless international